MMABATHO AMANDA POOE
Soweto,Johannesburg
Summary
Strategic Team Leader and Operations Professional with expertise in sales leadership, performance management, and operational coordination. Skilled in driving high performance, exceeding targets, and fostering continuous improvement through coaching and KPI monitoring. Committed to aligning team efforts with business objectives to enhance overall success.
Overview
3
3
Languages
1
1
Certification
5
5
years of post-secondary education
10
10
years of professional experience
Work history
Infrastructure, Operations & Administrative All-Rounder
First Federal Investment
Sandton
2023.08 - 2026.07
- Maintain office infrastructure, facilities, and compliance with OHS standards.
- Oversee procurement, resource allocation, and administrative controls.
- Coordinated daily business operations to enhance service delivery and operational efficiency.
- Support management with performance tracking and operational reporting.
- Provided first-line IT and systems support, minimising workflow disruptions and maintaining productivity.
- Fostered structured workplace culture through team-building activities, promoting collaboration and employee engagement.
Junior Stats Analyst
First Federal Investment
Sandton
2023.01 - 2024.01
- Analyzed sales and operational data to identify performance trends and improvement opportunities.
- Developed and maintained analytical reports, enabling data-driven decision-making across departments.
- Collaborated with cross-functional teams, streamlining reporting processes and improving forecasting accuracy.
- Assisted in system testing and validation, ensuring data quality and reliability for analysis.
Sales Agent
First Federal Investment
Sandton
2022.05 - 2023.08
- Achieved and exceeded monthly sales targets through effective sales strategies.
- Recognised as a top-performing sales agent within the organisation.
- Built and maintained strong client relationships, contributing to high customer satisfaction and retention.
- Assisted in onboarding and mentoring new team members, facilitating smoother integration and faster ramp-up.
Cellular Associate
Mr Price Cresta
Johannesburg
2019.11 - 2022.05
- Achieved sales goals by engaging clients effectively and leveraging product knowledge to meet their needs.
- Trained new staff on customer service standards and sales techniques to enhance team performance.
- Contributed to operational efficiency and enhanced customer experience through streamlined processes.
- Handled telephonic communications, enhanced external relations.
- Collaborated with colleagues to enhance team dynamics.
- Organised and filed documents to optimise data management.
Store Associate
Mr Price Group
Jabulani
2016.09 - 2019.11
- Provided in-store customer support, enhancing shopping experience and resolving queries efficiently.
- Facilitated returns and exchanges, contributing to customer satisfaction and loyalty.
- Handled cash register duties to ensure accurate transactions effectively, reducing checkout time for customers.
- Ensured stock accuracy and upheld visual merchandising standards to optimise product presentation.
- Assisted management with inventory control to reduce out-of-stock situations.
- Assisted with daily store tasks to ensure smooth operations and teamwork.
Education
High School Diploma -
Reasoma Secondary School
Soweto 2010.01 - 2014.11
computer literacy - computer
The computer Tutor
Soweto 2015.01 - 2015.04
Skills
- Procurement Management
- Operations Coordination
- KPI reporting
- Data Analysis & Performance Insights
- Process Improvement
- Sales & Target Achievement
- Customer service
- Staff training
- Team leadership
- Administrative & IT Support
- Health compliance
Certification
- Computer Literacy (2015)
- COB 5: Short-Term and Long-Term Deposits (2024)
LANGUAGES
English
Beginner
Setswana
Beginner
Sesotho
Beginner
PROFESSIONAL ATTRIBUTES
Strategic thinker | Results-oriented | Strong communicator | Adaptable leader | High accountability | Detail-focused
Affiliations
- I like spending most of my free time at home bonding with my daughter
References
References available upon request.
Timeline
Infrastructure, Operations & Administrative All-Rounder
First Federal Investment
2023.08 - 2026.07
Junior Stats Analyst
First Federal Investment
2023.01 - 2024.01
Sales Agent
First Federal Investment
2022.05 - 2023.08
Cellular Associate
Mr Price Cresta
2019.11 - 2022.05
Store Associate
Mr Price Group
2016.09 - 2019.11
computer literacy - computer
The computer Tutor
2015.01 - 2015.04
High School Diploma -
Reasoma Secondary School
2010.01 - 2014.11