Growing in every aspect of careers that i come across
Mmabatho Amanda Pooe
Stats Analyst
Protea,GP
Summary
Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
8
8
years of professional experience
27
27
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service
Mr Price
- Good Communication skills, Time Management, Working in a team, Working Under Pressure
Assistant Manager
First Federal Investment
03.2024 - Current
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Team Leader (MiWay)
First Federal Investment
03.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Sales Agent
First Federal Investment
05.2022 - 01.2023
- Developed strong relationships with clients through excellent customer service and regular followups.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Achieved top performer status within the company due to consistent high sales numbers.
- Spoke to customers in native language to increase loyalty and establish relationships.
Stats Analyst (Junior)
First Federal Investment
02.2023 - Current
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Validated results and performed quality assurance to assess accuracy of data.
Cellular Associate
Mr Price Cresta
11.2019 - 05.2022
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
Store Associate
MR Price Group
09.2016 - 11.2019
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store to comply with cleanliness standards.
- Worked with loss prevention in monitoring shopper behavior.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
Education
Computer Literacy, South Africa - Computer
The Computer Tutor
Soweto, Rockville, South Africa 04.2001 - 04.2015
High School Diploma -
Reasoma Secondary School
Soweto , Protea North 04.2001 - 04.2014
Skills
Excellent customer service
undefinedPersonal Information
- Ethnicity: Black
- Citizenship: South African
- Gender: Female
- Marital Status: Single
References
- Mr Price Jabulani, Sandra, Store Manager, 0718081308
- Mr Price Cresta, Thandiwe Moepye, Store Manger, 0783164382
- First Federal Investment, Refentse Mogwera, 065 174 7698/0813360076, 2022- Current
- Lifestyle Financial Services, Sales Agent, Candice Arendse, 0748337947, 2024 – Current
- MiWay, 2IC, Training (Mar 24- 2 weeks)
- MiWay, Team Leader, Probation/Pilot Campaign
Certification
Computer Literacy
Interests
Timeline
Assistant Manager
First Federal Investment
03.2024 - Current
Team Leader (MiWay)
First Federal Investment
03.2024 - Current
Stats Analyst (Junior)
First Federal Investment
02.2023 - Current
Sales Agent
First Federal Investment
05.2022 - 01.2023
Cellular Associate
Mr Price Cresta
11.2019 - 05.2022
Store Associate
MR Price Group
09.2016 - 11.2019
Computer Literacy
03-2015
Computer Literacy, South Africa - Computer
The Computer Tutor
04.2001 - 04.2015
High School Diploma -
Reasoma Secondary School
04.2001 - 04.2014
Customer Service
Mr Price
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