Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Certification
References
Timeline
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Mlungisi Tolly Masuku

Durban,KwaZulu-Natal

Summary

Motivated and customer-focused individual seeking travel consultant role. Sales-minded professional with passion to sell and offers strong research background and love for travelling. Enjoys working with clients searching for vacation of lifetime. Results-driven travel industry professional with great sales, service and planning abilities. Focused on increasing sales and retaining key business with proactive strategies, strong customer service experience, excellent communication skills, and attention to detail. Excels under pressure and in fast-paced environments with great multitasking abilities.

Overview

4
4
years of professional experience
6
6
Certifications

Work history

Bartender

Spiller Bar
Pongola
2023.05 - 2026.05
  • Assisted in managing bar area and designing cocktail menu.
  • Supported inventory regulation compliance and fostered customer relationships.
  • Utilised upselling techniques to enhance transaction values and customer experience.
  • Studied industry trends to inform menu planning and new drink recipe development.

TOURISM MANAGEMENT PRACTICALS

PONGOLA COUNTRY LODGE
2022.10 - 2023.03
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products.
  • Recognized by management for providing exceptional customer service.

Education

Diploma - Tourism Management

Tshwane University of Technology
Pretoria

Grade 12 -

Khulumeluzulu High School
Pongola

Skills

  • Customer service
  • Sales strategies
  • Relationship management
  • Attention to detail
  • Itinerary planning
  • Destination knowledge
  • Travel booking
  • Computer reservations systems

Languages

English

IsiZulu

Personal Information

Certification

Opera PMS Certificate

References

  • Miss Zinzi Masinga, Spiller Bar Manager
    Cell: +27 82 777 3986
  • Mr Nkosi Trevor, Pongola Country Lodge Manager
    Cell: +27 61 439 1457 Tel: +27 34 413 1352

Timeline

Bartender

Spiller Bar
2023.05 - 2026.05

TOURISM MANAGEMENT PRACTICALS

PONGOLA COUNTRY LODGE
2022.10 - 2023.03

Grade 12 -

Khulumeluzulu High School

Diploma - Tourism Management

Tshwane University of Technology
Mlungisi Tolly Masuku