Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Certification
References
Timeline
Bartender

Mlungisi Tolly Masuku

Pongola, KZN

Summary

Dynamic and skilled barman with extensive experience and background in upscale dining and high-volume event environments at Spiller Bar, excelling in cocktail preparation and customer service. Proven ability to enhance guest experiences through expert beverage knowledge and effective event coordination. Adept at operating POS systems and managing cash, ensuring smooth operations in fast-paced environments. Known for creating innovative cocktail recipes and maintaining clean, organized bar areas. Successfully boosted customer satisfaction rates by providing personalized service in previous roles.

Overview

3
3
years of professional experience
6
6
Certifications

Work History

Bartender

Spiller Bar
Pongola
05.2023 - Current
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.

TOURISM MANAGEMENT PRACTICALS

PONGOLA COUNTRY LODGE
10.2022 - 03.2023
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products.
  • Recognized by management for providing exceptional customer service.

Education

Diploma - Tourism Management

Tshwane University of Technology
Pretoria
01.2022

Grade 12 -

Khulumeluzulu High School
Pongola
01.2013

Skills

  • Cocktail preparation
  • Beverage menu knowledge
  • Customer service
  • POS system operation
  • Cash handling
  • Event coordination

Languages

English

Personal Information

  • Willing To Relocate
  • Health Status: Good
  • Date of Birth: 10/25/95
  • Gender: Male
  • Nationality: South African

Certification

Opera PMS Certificate

References

  • Miss Zinzi Masinga, Spiller Bar Manager
    Cell: +27 82 777 3986
  • Mr Nkosi Trevor, Pongola Country Lodge Manager
    Cell: +27 61 439 1457 Tel: +27 34 413 1352

Timeline

Bartender

Spiller Bar
05.2023 - Current

TOURISM MANAGEMENT PRACTICALS

PONGOLA COUNTRY LODGE
10.2022 - 03.2023

Diploma - Tourism Management

Tshwane University of Technology

Grade 12 -

Khulumeluzulu High School
Mlungisi Tolly Masuku