Mlungisi Shabangu
Summary
Communications professional with strong expertise in crafting compelling messaging, managing public relations, and executing strategic communication plans. Adept at fostering collaboration, adapting to changing needs, and driving results through effective teamwork. Skilled in media relations, content creation, and stakeholder engagement, ensuring seamless communication and impactful outcomes. Dependable and results-driven, consistently delivering high-quality work while meeting organizational goals.
Overview
12
12
years of professional experience
Work History
Communications Officer
Gauteng Department Of Health
01.2025 - Current
- Enhanced brand visibility by developing and implementing strategic communication plans.
- Monitored media coverage of the organization closely to identify opportunities for proactive outreach.
- Managed crisis communications, effectively mitigating potential reputational damage.
- Crafted persuasive speeches and talking points for executive presentations at industry conferences or meetings.
- Streamlined internal communication processes for improved information dissemination and employee engagement.
- Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
- Used various social media platforms for media and blogger outreach.
Customer Service Representative
WesBank
09.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Fashion Consultant
Fabiani
11.2020 - 08.2021
- Merchandised store inventory in seasonal and brand displays.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
- Streamlined communication between clients and tailors for custom clothing orders, ensuring accurate measurements and desired outcomes.
- Spearheaded sustainable fashion initiative, educating clients on eco-friendly brands and practices.
- Leveraged social media platforms to showcase client transformations, significantly increasing online engagement and inquiries.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client satisfaction.
Administrator
Document Warehouse
11.2013 - 01.2015
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Education
National Diploma - Public Relations And Communications
University of Johannesburg
Johannesburg, South Africa04-2020
Matric Certificate -
St. Matthews Private Secondary School
Johannesburg, South Africa11-2013
Skills
- Media relations
- Web content management
- Internal communications
- Brand messaging
- Multicultural communications
- Photography
- Corporate communications
- Analytics reporting
- Customer service
- Problem-solving
- Event coordination
- PR strategy development
- Social media monitoring
- Digital communications
- Social media account administration
- Teamwork and collaboration
- Time management
- Reliability
- Strategic communications
Timeline
Communications Officer
Gauteng Department Of Health
01.2025 - Current
Customer Service Representative
WesBank
09.2021 - 08.2024
Fashion Consultant
Fabiani
11.2020 - 08.2021
Administrator
Document Warehouse
11.2013 - 01.2015
National Diploma - Public Relations And Communications
University of Johannesburg
Matric Certificate -
St. Matthews Private Secondary School
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