Mlungisi Nzimande
Information Management Graduate
Brakpan
Summary
A dynamic and result driven individual with a long-standing record and proven history of success in strategies and evaluating processes that result in improved efficiency, profitability and improved standards of customer service. I have 7 years experienced in Credit and Risk Management, call center and project management with demonstrated history of working in QRM management systems and Credit contact center.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Business credit vetting agent
Cell C Service Provider Pty (Ltd)
10.2015 - 10.2020
- Assessment of business credit worthiness.
- Managed over 50 Applications per day.
- Provide input into business transformation project.
- Put effective standards and methods in place to deliver profitable outcome.
- Ensure business improvement initiatives are implemented to improve operational requirements.
- Business accounts management.
- Fraud prevention management.
Business Credit Analyst
Cell C Service Provider Pty (Ltd)
03.2018 - 09.2018
- Financial Management
- Budget preparation and payments
- Project and Staff management when required
- Projections, Purchase Orders and invoices.
Credit vetting Agent
Cell C Service Provider Pty (Ltd)
07.2014 - 09.2015
- Call center management (inbound).
- Office, analyze credit data and financial statements to determine degree of risk involved in extending credit.
- Preform ITC check on customers.
- Customer accounts management.
- Fraud prevention management.
- Document and information management.
Sales Consultant
Pinehurst Communications Pty (Ltd)
05.2013 - 06.2014
- Credit vetting and processing of new cellphone contracts.
- Query management.
- Increase monthly sales performance.
- Customer service management
- Tele-service
- Migration of tariffs
- After sales service
- Customer Accounts management.
Education
Bachelor of Commence in Information management -
Damelin College (Braamfontein Campus)
Johannesburg, GautengNational senior certificate (Grade 12) - undefined
Zimisele Secondary School
Springs, Kwa-themaBachelor of Arts - Forensic Science And Technology (In Progress)
UNISA
Pretoria 04.2001 -
Skills
Skills
- Leadership
- Customer service
- Conflict Resolution
- Filing and record management
- Risk Management
- Project Management
References
- Monty Makgatho, Regional Manager, Spec Pack, mmakgatho@cellc.co.za, 084 777 8020
- Molta Maluleke, Credit Vetting Supervisor, Cell Service Provider Pty (Ltd), Molta.Maluleke@cellc.co.za, 0847773317
- Adrian Robson, Senior Credit and Risk Manager, Cell C Service Provider Pty (Ltd), A.Robson@cellc.co.za, 062 558 8888
- Mrs. Rotimi Akinseye, Credit Control Supervisor, Cell C Service Provider Pty (Ltd), akinseye@cellc.co.za, 0847770600
Timeline
Business Credit Analyst
Cell C Service Provider Pty (Ltd)
03.2018 - 09.2018
Business credit vetting agent
Cell C Service Provider Pty (Ltd)
10.2015 - 10.2020
Credit vetting Agent
Cell C Service Provider Pty (Ltd)
07.2014 - 09.2015
Sales Consultant
Pinehurst Communications Pty (Ltd)
05.2013 - 06.2014
Bachelor of Arts - Forensic Science And Technology (In Progress)
UNISA
04.2001 -
Bachelor of Commence in Information management -
Damelin College (Braamfontein Campus)
National senior certificate (Grade 12) - undefined
Zimisele Secondary School