Hi, I’m
Mlungisi Maqashela
IT Technician
Cape Town
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
18
years of professional experience
1
Language
Work History
Grove Primary school
IT specialist
01.2014 - Current
Job overview
- Trained employees on new technologies, increasing competency levels across the organization.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware and granted system permissions to new employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
Edunova
Computer Facilitator and Junior Technician
01.2006 - 01.2013
Job overview
- Managed logistics for off-site training events, resulting in seamless execution and positive feedback from participants.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Assisted in the design of evaluation tools to measure program success and inform future improvements.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Education
Ithemba Labs
International Computer Driving License (ICDL)
Achievers School of Business
Computer Programming
UWC
Web Design Using Joomla (FloSSNet Training Course)
ShuttleWorth Foundation
Facilitator Skills (FEATHER ASSOCIATES)
SchoolNet
Deploying Learner Technical Support Course By Microsoft
Boston college
Network specialist course (could not Write exams due to covid19 Restriction exam vouchers expired)
Skills
Technical Documentation
Software Implementation
System Upgrades
Troubleshooting
IT risk management
Service support
Hardware upgrades
Account updating
Technical Troubleshooting
Windows 10
Id No
840525 5797 089
Cell Number
(076) 556 9660
High School Education
Sinethemba S.S.S, Grade 12 (Certificate), English 2nd (L) HG, Xhosa 1st (L) HG, Afrikaans 3rd (L) SG, Biology SG, Home Economics SG, Needle Work SG
Personal Information
- Date of Birth: 05/25/84
- Gender: Male
- Nationality: South African
- Marital Status: Single
References
- Abe Louis [Deputy Head], (082) 591 8982, alouis@thegrove.co.za
- Helen Unwin, (083) 755 0934, hunwin@thegrove.co.za
- Mary Hacking [IT Manager], (072) 442 4430, mhacking@thegrove.co.za
Timeline
IT specialist
Grove Primary school
01.2014 - Current
Computer Facilitator and Junior Technician
Edunova
01.2006 - 01.2013
Ithemba Labs
International Computer Driving License (ICDL)
04.2004
Achievers School of Business
Computer Programming
04.2005
UWC
Web Design Using Joomla (FloSSNet Training Course)
04.2008
ShuttleWorth Foundation
Facilitator Skills (FEATHER ASSOCIATES)
04.2009
SchoolNet
Deploying Learner Technical Support Course By Microsoft
04.2011
Boston college
Network specialist course (could not Write exams due to covid19 Restriction exam vouchers expired)
04.2020