Mlungisi Mabedla
Stakeholder Engagement Manager
Honeydew Ridge ,,Johannesburg
Summary
Passionate and dedicated professional with a strong background in Research, Consumer Education, Marketing, Media/Communications, Strategic Planning, Media Buying and Planning, Public Administration and Management, Qualitative and Quantitative Research fields, Sponsorship Presentation, Project Management, Policy Consultation, International Relations, Supply Chain Management, Compliance Digital Marketing. Experienced in Monitoring and Evaluation planning. Thrives in collaborative environments that foster knowledge sharing and innovation. Excels under pressure and strives for excellence in all endeavors. Committed to delivering exceptional results through hard work, passion, and continuous learning to contribute to the future success of the organization.
Results-driven professional with experience in managing client engagements and strategic initiatives. Strong focus on team collaboration and achieving outcomes. Known for flexibility and reliability in dynamic environments. Skilled in project management, stakeholder communication, and analytical problem-solving.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Communication & Stakeholder Engagement Manager
Helios Towers
Midrand
07.2021 - 01.2024
- Streamline workflows, ensuring smooth execution of campaigns.
- Develop best practices and standard operating procedures for marketing teams.
- Identify inefficiencies and implement automation tools.
- Customer-Centric Approach: Focus on understanding and addressing the unique needs of each customer.
- Training & Awareness: Educate employees and stakeholders on regulatory requirements and best practices.
- Cross-Functional Collaboration: Work closely with other departments such as marketing, product development, and customer support to ensure alignment and a unified approach to achieving business goals.
- Data Analysis: Collect, analyse, and interpret data to drive decisions, monitor performance, and identify trends or patterns.
- Track and analyze campaign performance metrics (ROI, conversion rates, customer engagement).
- Utilize CRM systems and analytics tools like Google Analytics, HubSpot, or Salesforce.
- Provide data-driven insights to improve marketing strategies.
- Implementing Solutions: Develop and implement solutions to improve processes, reduce waste, increase productivity, and enhance quality.
- Oversee marketing budgets, ensuring cost-effective resource allocation.
- Manage vendor contracts, agency relationships, and procurement processes.
- Ensure campaign expenditures align with financial objectives.
- Training and Development: Provide training and support to employees on continuous improvement methodologies and best practices.
- Stakeholder Engagement: Work closely with stakeholders at all levels to ensure alignment and support for continuous improvement initiatives.
- Performance Metrics: Establish, monitor, and report on performance metrics to track the effectiveness of improvement initiatives.
- Facilitating Workshops: Organize and lead workshops, such as Kaizen events, to generate ideas and foster a culture of continuous improvement.
- Benchmarking: Compare internal processes against industry standards and best practices to identify opportunities for improvement.
- Change Management: Support and manage the change process to ensure successful implementation of new processes and practices.
- What is your reason for leaving
- Growth in
Jnr Researcher & Policy Analyst
Department of Economic Development Local
Honeydew Ridge ,
01.2012 - 12.2016
- Economic data analysis on strategies for the Regions.
- Data analysis of Macroeconomics.
- Policy concept implementation and developing governance systems and processes in the municipality’s entities to assist the City in the monitoring and assessments of shareholders.
- Monitoring and Evaluation and report on the financial performance service delivery performance.
- Researcher on financial markets such as different houses on government, namely merchandise, and sales on profits.
- Analyze the trends on private and public sectors of the economy employing data research.
- Integrated development planning and coordination.
- Develop key performance indicators in line with the sector.
Monitoring and Evaluation Officer
Community Agency for Social Enquiry (CASE)
04.2008 - 12.2013
- Research (Qualitative & Quantitative) decent working conditions in JHB.
- Designing organizational M & E systems.
- Implementing data management and data collection.
- Conduct data system audits and reports findings.
- Strategic planning and performance management.
- Formulation of indicators.
- Conduct Data quality assessments.
- Liaising with donors or stakeholder for the project.
- Develop quarterly reports and disseminate to internal and external stakeholders.
- Monitor and track the implementation of performance M&E standards.
- Building capacity and formulating smart indicators.
- Manage the key performance areas and result indicators associated with the provision of Administration Management.
- What is your reason for leaving
- Company closed down
Assistant Researcher
Wits Micro Financial Research Analysis Group
01.2006 - 12.2008
- Research (Qualitative & Quantitative).
- Data analysis on economics with Statistics South Africa.
- Program visual basic codes (VBS.NET).
- Data analyst on Economics and sales.
- Researcher on financial markets such as different houses on government, namely merchandise, and sales on profits.
- Analyse the trends on private and public sectors of the economy employing data research.
- Trade analysis on markets such as investments and promotions.
- What is your reason for leaving
- Growth in another industry
Media & marketing Analyst
Media Monitoring South Africa
11.2007 - 03.2008
- Media coverage monitoring, analysis, and report writing.
- Presentations to the Tribunal Members on media coverage of the Tribunal and its judgments.
- Annual Reports – started and supervised the development of the 2011-2012 Annual Report from the beginning.
- Distributed marketing materials to relevant stakeholders – Government Departments, NGOs, Consumer Protection institutions, other dti agencies, etc.
- Marketing Strategies & Campaigns.
- Corporate Communications.
- Focus Group & Market Research.
- Public & Media Relations.
- What is your reason for leaving
- Contract based term finished.
Education
Managing for Results Executive Program - Strategic thinking, Leadership Coaching, Management, Emotional Intelligence
GIBS Business School (Gordon Institute of Business Science)
01.2024 - 12.2024
Master of Management - Strategic Marketing Management, Applied Consumer Behaviour, Integrated Marketing Communication, Advanced Strategic Marketing, Customer Equity Management, Digital Marketing, Strategic Brand Management, Applied Service Marketing, Accounting & Finance for Marketing Management, Research Theory & Design
Wits University Business School
Parktown 01.2023 - 12.2025
Certification in Green Belt - Lean Six Sigma, Project Management
Process Management Institute
10.2022 - 04.2023
Some College (No Degree) - Executive Management
GIBS Business School (Gordon Institute of Business Science)
Gauteng , South Africa 01.2022 - 12.2022
Post Graduate Diploma Management - Governance and Monitoring & Evaluation
Wits University School of Governance
01.2019 - 12.2019
B.A. - Public Administration, Social Science
Wits University
01.2007 - 12.2007
SOFTWARE SPECIALIST - Visual BASICS NET Programming, Microsoft Office Word level 1&2, General Office Practice
Boston College
01.2005 - 12.2005
Matric Exemption - undefined
Phafogang Secondary School
01.2003 - 12.2003
Skills
- Project coordination
- Data analysis
- Analytical problem-solving
- Qualitative analysis
- Statistical analysis
- Digital marketing strategy
Attributes
I am a hard-working person who is always willing to acquire new skills and knowledge. Thus working in a team with people who have diverse intellectual capacities to share knowledge and innovative ideas. I am also able to work under pressure and individually when it is necessary. Always take my job with absolute attention to ensure that one produces excellent results. The thought that love, passion, commitment, and hard work, among other important factors, lead to success. My aim is always to deliver good results and at the same time gaining more experience to invest in the future of the organization.
Key Result Areas
- Analytical
- Strategic Thinking
- Project Management
- Qualitative and Quantitative research
- Social media marketing
- Strategic marketing management
- Monitoring & Evaluation
- Publication on Media monitoring africa.org & race and migration project
- Integrated development planning and coordination
- Strategic consultancy
- Strategic Planning
- Designing Monitoring & Evaluation systems
Career Objectivity
To gain and solicit my skills in challenging position in, but not limited to Research, Consumer Education, Marketing and Media/Communications and Strategic Planning, Media Buying and planning, Public Administration and Management, Qualitative and Quantitative research fields and Sponsorship Presentation, Project management, Policy consultation, and International Relations, Supply Chain Management, Compliance Digital Marketing. Moreover with Monitoring and Evaluation planning expertise that will utilize my knowledge gained through academic and working experiences to add value to the organization as well as enhance my knowledge capacity and understanding of the challenges in the relevant field for the future of the organization.
Special Achievements
- Tutor for African languages 1 and 2
- Language practitioner in African languages
- Chairperson of the Wits table tennis club 2008-2010
- Captain of team South Africa Student Team to Uganda 2008
- Certificate of Completion for Race and Migration project with Media Monitoring Africa (MMA)
Personal Information
- ID Number: 8209245921084
- Gender: Male
Certification
[Lean six sigma process ] Training - [Timeframe]
Timeline
[Lean six sigma process ] Training - [Timeframe]
07-2024
Managing for Results Executive Program - Strategic thinking, Leadership Coaching, Management, Emotional Intelligence
GIBS Business School (Gordon Institute of Business Science)
01.2024 - 12.2024
Master of Management - Strategic Marketing Management, Applied Consumer Behaviour, Integrated Marketing Communication, Advanced Strategic Marketing, Customer Equity Management, Digital Marketing, Strategic Brand Management, Applied Service Marketing, Accounting & Finance for Marketing Management, Research Theory & Design
Wits University Business School
01.2023 - 12.2025
Certification in Green Belt - Lean Six Sigma, Project Management
Process Management Institute
10.2022 - 04.2023
Some College (No Degree) - Executive Management
GIBS Business School (Gordon Institute of Business Science)
01.2022 - 12.2022
Communication & Stakeholder Engagement Manager
Helios Towers
07.2021 - 01.2024
Post Graduate Diploma Management - Governance and Monitoring & Evaluation
Wits University School of Governance
01.2019 - 12.2019
Jnr Researcher & Policy Analyst
Department of Economic Development Local
01.2012 - 12.2016
Monitoring and Evaluation Officer
Community Agency for Social Enquiry (CASE)
04.2008 - 12.2013
Media & marketing Analyst
Media Monitoring South Africa
11.2007 - 03.2008
B.A. - Public Administration, Social Science
Wits University
01.2007 - 12.2007
Assistant Researcher
Wits Micro Financial Research Analysis Group
01.2006 - 12.2008
SOFTWARE SPECIALIST - Visual BASICS NET Programming, Microsoft Office Word level 1&2, General Office Practice
Boston College
01.2005 - 12.2005
Matric Exemption - undefined
Phafogang Secondary School
01.2003 - 12.2003
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