Mkhuseli Ntsika Mgijima
Johannesburg
Summary
Dynamic and results-driven professional with extensive experience in IT and sound engineering, currently contributing to BMW IT HUB as a Capstone student in Pretoria. Demonstrates strong skills in team collaboration, problem analysis, and strategic planning, consistently achieving target results and enhancing operational efficiency. Proven ability to manage complaints effectively and maintain safe working environments, with a focus on customer engagement and conflict resolution. Committed to continuous improvement and professional growth within the technology sector.
Overview
1
1
year of professional experience
Work History
BMW IT HUB
Capstone student 2026
Pretoria, South Africa
01.2026 - Current
- Collaborated with team members to meet project goals and enhance outcomes.
- Maintained clean, safe working environments to eliminate accident risks.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Assisted team by taking on additional responsibilities during busy periods. to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated commitment and dedication to achieving results and enhancing operational effectiveness.
3C Church
Sound Engineer
Johannesburg, South Africa
08.2025 - Current
- Achieved service time and quality targets.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Met schedule using excellent planning and coordination skills.
- Maintained clean, safe working environments to eliminate accident risks.
Education
BCom Commerce - Informatics
University Of Pretoria
Pretoria, GP 2023 - Current
Bachelors - Business Managment
Wendywood High School
Johannesburg, GP 2016 - 2020
Primary school - Primary School
Buccleuch Primary
Johannesburg, GP 2009 - 2015
Skills
- Problem analysis
- Deadline management
- MS Office Suite
- Complaint handling and resolution
- Customer engagement
- Conflict resolution
- Strategic planning
- Analytical and critical thinking
- Problem-solving
- Team collaboration
- Active listening
- Active listening
- Willingness to learn
- Performance metrics
- Active listening
Languages
English
Upper Intermediate
B2
Xhosa
Elementary
A2
Interests
- Soccer
- Running
- Gaming
- Coding
- Piano
- Guitar
- Music production
Timeline
BMW IT HUB
Capstone student 2026
01.2026 - Current
3C Church
Sound Engineer
08.2025 - Current
Primary school - Primary School
Buccleuch Primary
2009 - 2015
Bachelors - Business Managment
Wendywood High School
2016 - 2020
BCom Commerce - Informatics
University Of Pretoria
2023 - Current