Mkhululi Ngubane
Johannesburg
Summary
Dedicated Crew Trainer skilled in customer service and food safety protocols. Guides junior employees in performance improvement, ensuring compliance with safety standards. Cultivates a welcoming atmosphere for customers through positive interactions and service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's
Johannesburg, South Africa
03.2021 - Current
- Trained new team members on operational procedures to ensure compliance and consistency.
- Led by example, demonstrating exemplary customer service and work ethic to trainees.
- Collaborated with junior employees to enhance food safety practices and elevate customer service standards.
- Greeted incoming customers with positive attitude and friendly service.
Education
Certificate of Higher Education - MATHS AND SCIENCE
H.B Nyathi Secondary School
Johannesburg, GP01-2017
Skills
- Training development
- Employee training
- Food safety
- Crew leadership
- Customer service
Languages
English
Upper Intermediate
B2
Certification
- [Type] Licence
- Chartered [Area of certification]
Hobbies and interests
I read books to keep mind active and knowledgeable.im interested in music, i have once attempted recording few songs i like learning new things
References
- Shift leader:Naniwe tyatsheka contact no:+27731705857
Timeline
Crew Trainer
McDonald's
03.2021 - Current
Certificate of Higher Education - MATHS AND SCIENCE
H.B Nyathi Secondary School