Summary
Overview
Work History
Education
Skills
Accomplishments
Skillsandexperiences
Driverslicense
Physicaladdress
Personal Information
References
Timeline
Generic

Mkhosi Dlamini

Pietermaritzburg

Summary

Experienced network engineer bringing forth valuable industry experience and a passion for computer networking backed by a National Diploma in Computer Systems, CISCO Certifications and currently studying towards a Degree in IT Management. I look forward to the role of a Senior Manager: IT Infrastructure Services to manage the implementation, maintenance, and optimisation of new and existing highly complex network (WAN/LAN/Data Center) connectivity solutions and the impact of these solutions on operations of all network and other external disciplines, including scanning and lifecycle management of all network assets. 2 Years at SITA and 12 years at Telkom in the Local Area Network (LAN), Wide Area Network (WAN) and Data Centre environment, gave me an ability to manage network infrastructure, maintain network devices, attend to logged incidents and provide user support. I also gained professional knowledge in network principles such as application layer protocol and internet; Computer and network principles such as MPLS and VPN; LAN technologies; QoS on data preference; Routing and switching technologies; Carrier Services; SLA reporting. I acquired skills in fault finding and resolving, network device configuration, accounting performance and security management. As a Network Engineer, I am committed to exceeding all standards in my performance.

Results-driven Network Engineer with 14 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.

Overview

16
16
years of professional experience
8
8
years of post-secondary education
1
1
Language

Work History

Network Engineer

SITA
Pietermaritzburg
12.2021 - Current
  • Configure Routers, Switches and Firewall network devices like Cisco/Huawei/HP/3Com to route data traffic efficiently and reliable on different medias like Optical Fibre, Microwave, Diginet and LTE
  • Configure dynamic routing protocols like BGP and OSPF to route data traffic on faster MPLS/SD-WAN network
  • Assign and configure IP addresses and test connectivity through TCP/IP protocol stack
  • Segregate client traffic based on Department by implementing/configuring VRFs on Provider Edge Node on each Ethernet Port per Internet Service Provider
  • Configure VLANs on LAN to reduce broadcast traffic and enhance simple management of user access
  • Implement Quality of Service (QoS)/Traffic Shaping to control traffic by ensuring priority of data or performance of critical applications when broadband bandwidth is not fast enough for all online applications on network simultaneously
  • Implement IPsec VPN to allow users to connect remotely to local network and all its applications
  • Implement Network Performance Monitoring tools to gather network data from sources such as Simple Network Management Protocol (SNMP) to analyse network performance and availability to ultimately maximize network performance
  • Enforce Network Access control (NAC) polices from a aaa (authentication, authorization, and accounting) server on Network devices like Routers and Switches to restrict unauthorized users and devices from gaining access to corporate/private network
  • Provide network redundancy on core links by implementing high-availability design and load balancing to eliminate failures for a more stable and reliable network
  • Implement and utilise AWS/Azure Cloud Networking communication protocol for connecting multiple resources via Internet
  • Total revamp of Switching Center to implement SD-WAN topology and configure SD-WAN components
  • Request pricing from ISP and ensure prepared quotation sent to client for acceptance is correctly billed according to solution sent to finance
  • Ensure customer service levels are addressed as per client needs to retain them
  • Effectively communicate with members of other departments in ensuring that services are done
  • Escalate un resolved tasks to manager and query delays in implementation from appointed ISP
  • SLA Report presentation to Government officials in formal physical or online Teams meeting for progress on their applications in having network services to their sites
  • Facilitate meeting with ISP to discuss progress on implementation and engage with professionally with engineering team members
  • Recommend, document and plan core infrastructure maintenance and system upgrades, as required
  • Proactively provide constructive critical analysis and recommendations for network and infrastructure development with ISP
  • Attend to ad hoc meetings internally to be familiar with projects taking place to grow revenue and improve facilities in the company

Technical Officer

Telkom SA
Kokstad
10.2008 - 11.2021
  • Configure, troubleshoot and maintain the faster Multi-Protocol Label Switching (MPLS) mechanism for routing traffic in the Wide Area Network (WAN) environment for a better end user experience
  • Configure and implement a Virtual Private Network (VPN) to secure data as it travels between nodes and internet web servers
  • Manage data traffic by configuring Quality of Service (QoS) on routers to reduce packet loss and jitter on the network by setting priorities for specific types of data like Voice traffic
  • Configure and implement interior and exterior routing protocol like Enhanced Interior Gateway Routing Protocol (EIGRP) and Border Gateway Protocol (BGP) depending on the topology
  • Install, troubleshoot and maintain Voice Over IP (VoIP) systems on the network
  • Install troubleshoot and maintain Network hardware equipment such as Cisco/Huawei Switches, Routers, Hubs, cabling, cabinets
  • Design, install, configure and maintain switches on the Local Area Network (LAN) for end user devices and implement Virtual LAN (VLAN) when necessary
  • Install troubleshoot and maintain WAN technology solution services and platforms including Optical Fibre, Satellite, T1 lines, ADSL with modems, LTE and WIFI networks
  • Install Computers and Peripherals to function on the LAN and WAN network
  • Fault find / Troubleshoot technologies and restore service within given SLA
  • Efficient ordering and implementation of services according to validated order with the client
  • Ensure received material is compared against customer contract and installed according to a specific product installation methodology
  • Use ITIL tools to demonstrate compliance and to measure IT service improvement according to business needs
  • Ensure order close out to facilitate processing of revenue after every site smooth handover
  • Consult and interact with Government officials, accreditation and certification bodies
  • Reduced costs by 8% through effective mediation of various agreements.
  • Managed wireless networks including setup, configuration and optimization resulting in consistent connectivity throughout facilities.

Education

Degree - IT Management

Mancosa
South Africa
09.2024 - Current

ITILv4 -

Self Study
South Africa
06.2023 - 12.2023

CCNP Cisco SD-WAN -

Master Grade IT
South Africa
03.2023 - 08.2023

CCNP Cisco IP Routing -

Master Grade IT
South Africa
08.2019 - 02.2020

Cisco Certified Network Associate (CCNA) -

Master Grade IT
South Africa
05.2018 - 12.2018

National Diploma - Electrical Engineering: Computer Systems

Durban University of Technology
South Africa
01.2002 - 06.2007

Senior Certificate -

Nelspruit Private College
South Africa
01.2001 - 12.2001

Skills

Proficiency in voice systems

Routing and switching technologies

Network/Infrastructure Management

Project Management ITIL

Resolving fault and troubleshooting

Network device configuration

Self-confidence

Customer Relations

Ability to work independently under minimal supervision

Verbal communication skills

Written communication skills

Report writing

Willing to travel

Willing to work standby shifts

Willing to work overtime

Willing to consult and interact with accreditation and certification bodies

Accomplishments

  • In May 2017, first technician to work on Metro Ethernet links and Cisco Router upgrades.
  • Top productivity award in the Southern Region in June 2009.
  • Top productivity award in my section in August 2010.
  • Applauded by the Social Development Department in May 2022 for improved service delivery.
  • Proved to a service provider that the solution given to SITA was not viable.

Skillsandexperiences

  • Proficiency in voice systems, video, Routing and switching technologies.
  • Network/Infrastructure Management.
  • Project Management ITIL.
  • Resolving fault and troubleshooting.
  • Network device configuration.
  • Accounting performance and security management.
  • Self-confidence.
  • Problem resolution-orientation.
  • Customer Relations.
  • Ability to interact with leadership and external customers.
  • Ability to work independently under minimal supervision.
  • Verbal and written communication skills and report writing.
  • Willing to travel, work standby shifts and overtime when required.

Driverslicense

Code B, 08/18/09

Physicaladdress

35 Alexander, Pietermaritzburg, KZN, 2300

Personal Information

  • Citizenship: South African
  • Health Status: Good
  • Date of Birth: 07/22/82
  • Gender: Male
  • Marital Status: Married

References

  • Mr Mlindeli Matsheke, Acting Consultant: Networks, mlindeli.matsheke@sita.co.za, 033 395 2513, 073 902 5675
  • Mr. Sandile Mthembu, IT Infrastructure Services, sandile.mthembu@sita.co.za, 033 395 3204, 082 358 1197
  • Mr. Stuh Jama, Technical Officer, jamasb@telkom.co.za, 039 685 9400, 081 362 6985

Timeline

Degree - IT Management

Mancosa
09.2024 - Current

ITILv4 -

Self Study
06.2023 - 12.2023

CCNP Cisco SD-WAN -

Master Grade IT
03.2023 - 08.2023

Network Engineer

SITA
12.2021 - Current

CCNP Cisco IP Routing -

Master Grade IT
08.2019 - 02.2020

Cisco Certified Network Associate (CCNA) -

Master Grade IT
05.2018 - 12.2018

Technical Officer

Telkom SA
10.2008 - 11.2021

National Diploma - Electrical Engineering: Computer Systems

Durban University of Technology
01.2002 - 06.2007

Senior Certificate -

Nelspruit Private College
01.2001 - 12.2001
Mkhosi Dlamini