M.J. "Thabo" Hollo

• Financial Education leader with a team of 22 reporting to me.
• Representing Old Mutual Financial Education in media.
• Creating a financial education workshop pipeline with private and public companies, community based organisations, faith based organisations, and othe rorganised formations by presenting the Old Mutual FE offering.
• Enable and support implementation of the Old Mutual Financial Education pillar of the Group Financial Wellness strategy that includes Financial Education, Financial Inclusion, and Financial Capability. This includes managing a team of facilitators who conduct physical workshops, media interactions, online engagements, and virtual workshops (webinars).
• Enable and support distribution channel strategies by embedding Financial Education as a key value add in the respective strategies.
• Widening and deepening Financial Inclusion through Financial Education initiatives across the Old Mutual Africa Regions. This focuses on guiding the implementation of Financial Education activities in respective African territories.
• Ensure all FE Initiatives in the Group (SA) comply with FSCA Conduct standards. This includes guiding the process of audits (both internal and external).

• Mass Market Segments specialist responsible for designing value propositions and managing mass market products development and life cycle. That includes managing three packages (Easy View, DSTV Access and DSTV Family) on behalf of Multichoice SA. Use the latest data to manage the product life cycle and introduce new elements to acquire and retain subscribers onto the platform in collaboration with other teams. Work closely with the Marketing team while assessing potential markets for growth opportunities. Reporting to the Head of Product & Innovation. Manage relations with stakeholders, including Internal teams, government and suppliers (marketing, research and product development specialists)
• Leverage customer data analytics tools (database/BI tools and dashboards) to understand patterns and behaviours to inform business and marketing strategy. Analyse program results and data to identify optimisation opportunities.
• Derive actionable consumer insights from research and data analysis to inform new hypotheses, opportunity exploration, business case development, differentiated marketing strategies, and program execution.
• Analyse competitive markets to identify unmet consumer needs and determine differentiated value propositions.
• Collaborate with cross-functional team members in marketing and business partners to develop marketing communication campaigns and programs, drive client awareness and engagement, client satisfaction, and business growth. Programs include strategy articulation, opportunity sizing, budgets and return on investment.
• Influence decision-making through written and verbal communications grounded in data and insights.

Head of Financial Education

• Represent the bank at the Banking Association, Government departments and key private companies. This included representing the government at Nedlac Committee on Financial Sector transformation and Judicial Commission on Higher Education Fees. Design and implement financial education strategy for the bank. Work closely with the bank’s CSI and Transformation teams in implementing the bank’s transformation policy. Manage a departmental spend budget of R30mil pa.
• Manage a team (7) of Consumer Education Managers based across the country to deliver consumer financial education programmes to communities.
• Develop alternative content delivery methods, e.g., Digital Financial Literacy.
• Represent Nedbank at various government committees and commissions.
• Facilitate consumer financial education in SADC countries (Lesotho, Swaziland and Namibia)

Senior Segment Manager: Black Business Partners

• Manage the relationship between Nedbank Retail and the Black Business Partners (Wiphold, Old Mutual and Brimstone). Represent the bank at all forums, including provincial and local governments, traditional leaders, and partner companies.
• Represent Nedbank in the project team formed by Wiphold, Old Mutual, and Mutual & Federal representatives.
• Manage the branch operations of Centani and Butterworth (Eastern Cape) and Acornhoek and Bushbuckridge (Limpopo).
• Coordinating internal resources and reporting, e.g. risk reporting, BEE reporting and financial inclusion reporting.

• Manage a network of 15 pilot branches (75 headcount) as part of the expansion of the operations into the retail sector (out of the mining sector). Report to the General Manager for Retail Expansion and manage relations with Internal (channel development, product development, marketing department, credit committee and project management office) and external (unions, community-based organisations, civic movements and local governments) stakeholders.
• Represent the program in various governance committees.
• Represent the program on the project board, i.e., Product development, business development and trading.
• Engage with various external stakeholders to grow the new business’ liability and assets, e.g., SASSA, SADTU and other key stakeholders for the Retail Expansion Program.
• To drive and manage Target based performance in the region (assets, liability products and customer numbers).
• Compilation of a Regional business Plan, sales plan and its effective execution.
• Manage implementation of marketing plans and promotions to achieve set objectives in the regions.
• To oversee effective and operational excellence in the region in accordance with the organisational set standard.
• Management and implementation of effective control in the region.
• Recruitment, retention and development of the new staff.
• Regional corporate relationship with key stakeholders.
• Effective management of costs.
• To grow the Bank’s Assets and liability Portfolios.
• To manage the quality of business and inform the senior management of all regional risks, threats and opportunities.
• To model and implement the core values and strategic objectives of the bank.
• Preparation and presentation of Regional Business Plans and monthly reports to GM: Retail Expansion Program

• Manage a branch network of 18 branches (110 staff complement) in the Southern region of Gauteng (Carletonville). Accountable to Internal stakeholders, mining unions, community-based organisations, local business chambers and local government representatives.
• Responsibilities
• Drive and manage target-based performance in the region (assets, liability products and customer numbers).
• Compilation of a regional business plan, sales plan, and effective execution.
• Manage implementation of marketing plans and promotions to achieve set objectives in the regions.
• Management and effective implementation of customer service management in the region.
• Drive effective and operational excellence in the region in accordance with the organisational set standard.
• Management and implementation of effective controls in the region.
• Recruitment, retention and development of the new staff.
• Build and maintain regional corporate relationships with key stakeholders.
• Effective management of costs.
• Grow the bank’s assets and liability portfolios.
• Manage the business quality and inform the senior management of all regional risks, threats, and opportunities.
• Model and implement the core values and strategic objectives of the bank.
• Prepare and present Regional Business Plans and monthly reports to Sales & Service GM and senior management.

Manage a chain of bank branches.

Manage a bank branch