Miyagi Sehlapela
Pretoria
Summary
Results-driven Platform Activations Lead skilled in team collaboration and customer engagement. Resolves customer queries through effective communication and problem-solving. Enhances team performance by training and mentoring staff to meet service quality targets. Committed to contributing to team success and further developing skills in a fast-paced environment.
Overview
1
1
Certification
Work History
Platform Activations Lead
Trot Your Globe
Johannesburg, South Africa
03.2026 - Current
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers to identify needs and deliver tailored service solutions.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to meet targets and enhance overall performance.
- Achieved service time and quality targets.
- Active listened to customers to fully understand requests and address concerns.
- Trained and mentored employees, fostering skills development and improving team effectiveness.
- Met schedule using excellent planning and coordination skills.
- Prepared a range of written communications, documents and reports.
- Developed team communications and information for meetings.
- Promoted safe working a safe working environment by implementing regulatory standards, policies and guidelines.
- Built and maintained courteous and effective working relationships.
- Enhanced working relationships by participating in team-building activities.
- Picked up additional tasks to aid team success.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
Master of Business Administration - Bussiness Adimisation
UNISA, TUKS UNIVERSITY
Pretoria, GP01-2025
Skills
- Project coordination
- Customer engagement
- Service quality
- Industry awareness
- Strategic planning
- Performance optimisation
- Problem resolution
- Deadline management
- Team collaboration
- Team leadership and motivation
- Employee training
- Effective communication
- Public Relations
- Public speaking
- Analytical and critical thinking
- Customer focused
- Willingness to learn
- Calm under pressure
- Active listening
- Problem-solving
- Commitment to excellence
- Team building
- Leadership
- Communication
- Health and safety awareness
- Task collaboration
Languages
Sepedi
First Language
English
Proficient
C2
Japanese
Intermediate
B1
Certification
- Derivers Licence
- Level NQF LEVEL: 6 MARKETING MANAGEMENT
- Bussiness Adimistration Certified
Hobbies and interests
- Hiking
- Camping
- Cycling
- Boxing
- Skydiving
- Online Gaming
- Reading
References
VIRGIN ACTIVE HEAD OF CYCLE
Fiddy Gey Van Pittius
082 907 2084
PLANET FITNESS HEAD OF PRODUCT
Ceri Hannan
072 588 4270
CEO OF SPORTSVANDO
Leon Swanepoel
082 667 5720
CEO AND FOUNDER OF FITNESS ICON SA
Gomotsegang Modililane
067 1045 102
CEO CHALK CREATIVE
Belinda
081 891 3126
Timeline
Platform Activations Lead
Trot Your Globe
03.2026 - Current
Master of Business Administration - Bussiness Adimisation
UNISA, TUKS UNIVERSITY