Mivuyo Kama
Financial Assessor Team Leader
Cape Town
Summary
Managed to turn around a team that had low morale and demotivated Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing risks. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Financial Assessors Team Leader
DebtBusters
10.2023 - Current
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Financial Assessor
DebtBusters
06.2022 - 10.2023
- Responsible for offering solutions to help lift up the burden of debt through credit assessment on the client's credit profile and advise them best on their finances
- taking inbound incoming calls to deal with existing clients enquiries and respond to new clients enquiries and respond to new clients who want to know about the business and the services rendered.
- Provide guidance and recommend financial solutions to clients.
Education
Diploma - Operations Management
Cape Peninsula University of Technology
Cape Town, South Africa 04.2001 -
Skills
- Ability to build relationships and work in teams,
- Problem-solving and critical thinking
- Detail Orientated
- Effective communication
- Problem-solving aptitude
- Good Telephone Etiquette
- Effective Communication
Certification
Financial Assessor Values Award
Accomplishments
Won Team Leader of the month after 3 moths in the role by being able to create and collaborate work environment, fostering a sense of unity and shared purpose turning around a team that was through a lot of strive.
Inherited a team that was grappling with low morale and subpar performance. However, managed to take on the challenge head-on when assumed the role of Team Leader. Since then, through dedication, positive attitude, and exceptional leadership skills have produced a remarkable impact, breathing new life into the team, and elevating its overall performance.
References
- Mr. Jarryd Walker
DebtBusters
Manager
071 280 2640
- Pumeza Mpengu
Debtbusters
Team Leader
073 676 7882
Timeline
Financial Assessors Team Leader
DebtBusters
10.2023 - Current
Financial Assessor Values Award
05-2023
Financial Assessor
DebtBusters
06.2022 - 10.2023
Diploma - Operations Management
Cape Peninsula University of Technology
04.2001 -
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