Microsoft Excel 2010 essentials
Mitchelle Charlotte Zuma
Area Coordinator
141 Hillhead Road, Brighton Beach, Bluff
Summary
I am a dedicated and self-motivated employee, who always seeks new information and knowledge about health practices and regulatory requirements, with 14 years experience in health sector. I have skill set in directing and motivating employees to accomplish challenging performance and quality objectives. I am also a dedicated health professional with history of meeting company goals utilizing consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational objectives.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
Work History
Area Coordinator
Health Systems Trust
Durban
09.2019 - Current
- Conduct weekly area meetings to discuss weekly performance, feedback and new developments
- Provide technical support and mentorship to the project’s ‘PoP's’ facilities
- Conduct site visits and perform assessments to evaluate progress on implementation plans
- Monitor interactions between the sub-district team members to ensure synergy between work-streams
- Ensure that all project reports are completed and submitted in accordance with work-plans and funder contracts
- Apply the HST and SA SURE strategy around the implementation of a quality improvement approach to health care in the sub-district
- Participate in strategic meetings with work-stream leads and other stakeholders
- Develop an annual sub-district project plan aligned with the macro-plan for the project
- Identify topics for case studies and success stories, and support staff in developing these outputs
- Monitor and authorize expenditure for cluster staff.
- Provide leadership, mentorship and coaching to a multi-sectoral project team for improved performance in the district across all levels of the cascade.
- Apply the ‘science’ of a QI approach by conducting training, facilitating improvement projects, and supporting the development of QI plans to address specific performance challenges.
Added Role-Clinical Lead
Health Systems Trust
Durban
06.2018 - 01.2020
- Completed thorough assessments to understand current patient conditions and develop diagnoses.
- Contributed towards the planning, directing and coordinating quality assurance programme through clinical training
- Assisted with the monitoring of the quality of care offered by SA SURE PLUS professional nurses
- Assisted with the investigation and development of solutions to correct the identified issue
- Provided second opinion when professional nurses have questions about the patient’s treatment
- Identified difficult/complicated cases to be discussed during clinical sessions
- Assisted with the preparation of the presentation of the identified case to be presented
- Planned biweekly clinical trainings with the clinical doctor
Nurse Mentor
Health Systems Trust-SA SURE Project
Durban
05.2016 - 08.2019
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with facilities to understand clients needs and provide excellent service.
- Assisted facilities with the development and implementation of Facility Improvement Plans and QIP’s
- Assisted facilities with the monitoring of progress for the developed QIP’s and developing remedial plans
- Facilitated development of DIP using 90 90 90 tools and methods at allocated facilities.
- Conducted facility visits as required by the project
- Supported Facility Improvement Health Team to monitor 90 90 90 tracer indicators through facility run charts and performance dashboard
- Mentored facility managers to monitor the implementation of PICT at each key service point (ANC, TB, IMCI, EPI)
- Mentored facility managers on daily HCT run charts to monitor each PICT output
- Mentored facility managers on daily monitoring of client’s HIV test positive, baseline tests done, client for ART initiation and linkage to care.
- Mentored and coach facility managers to increase HIV testing, facilitating community HCT outreach campaigns using facility outreach teams
- Mentored facility managers to monitor adherence to ART clients at each service point
- Conducted clinical chart reviews together with facility managers and clinicians to identify gaps and develop quality improvement plans
- Conducted onsite training on ART current guidelines and provide copies of the guidelines.
- Mentored and coached clinicians to identify clients with unsuppressed viral loads using NHLS monthly reports, identify gaps and develop Quality Improvement Plans.
- Mentored and coached clinicians to interpret blood results, develop systems to monitor blood results and develop QIP’S
- Facilitated stakeholder engagement, linking Community Care Givers to facility and support facility managers in establishing governance structure (Clinic Committees).
- Mentored clinicians on implementation of current HIV/TB guidelines and integration according to National TB management
- Strengthened delivery of HIV, TB and maternal and child health services through building facility staff’s capacity
- Strengthen the links between the community health workers and the facilities
- Support the strengthening of patient tracking and referral systems
Added Role-AYFS Lead
Health Systems Trust
Durban
10.2017 - 06.2019
- Conducted a situational analysis to inform strategies for successful roll-out AYFS programme in the district
- Developed and supported the implementation of the District Adolescent and Youth services workplan
- Provided technical assistance and leadership in the coordination and management of Adolescent and Youth Friendly services
- Monitored the effective implementation and progress of adolescents and youth programme in the district
- Managed relationships with external stakeholders- leading to formal partnerships in the delivery of AYFS
- Provided AYFS training and post-training support that ensures successful implementation of AYFS programme in the district
- Coordinated assessments of AYFS standards for implementing clinics to gauge service levels
- Ensured that appropriate monitoring and evaluation tools are available and used for assessing programme progress and success
- Exhibited the technical proficiency to support AYFS and operational effectiveness and efficiency
- Coordinated AYFS activities with the project youth team and other key role players i. e Municipality, DOH and other community stakeholders
- Conducted orientation and an on-going training to assist the newly appointed youth team to develop the necessary skills, knowledge and accepted behaviors to become effective contributors towards the programme
- Conducted skills audit and allocated staff roles according to skills and strengths
- Supervised Youth Ambassadors
Clinical Nurse Practitioner – HAST Unit
Pholela CHC
Bulwer
01.2008 - 04.2015
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Increased client satisfaction by resolving issues.
- Developed and implemented quality assurance programmes, policies, protocols and the operational plan for the ARV-Rollout/HCT/MMC/TB/PMTCT in line with the Institution and HIV/AIDS National Strategic plan.
- Developed, monitored and evaluated staff in terms of EPMDS.
- Ensured staff produces relevant, effective and efficient outputs.
- Supervised and ensured the provision of an effective and efficient patient care
- Initiated ARV in qualifying clients
- Followed up on clients initiated in ARV
- Collected, analyzed and reported on HIV/AIDS/ARV/HCT/TB/PMTCT & MMC-rollout data as part of achieving the set targets and in pursuit of optional health care
- Developed and maintained constructive working relationship with all CCMT/HAST stakeholders as well as other institutional and community sectors
- Liaised with the District HAST/ PMTCT & TB Coordinator on update and monitoring of CCMT programme within Pholela Complex
- Liaised with community leaders and MMC mobilisers for effective rollout of MMC programme
- Monitored the performance of Traditional coordinators on MMC mobilization and report their performance on target
- Formulated an operational plan based on the district operational plan
- Worked with data management teams to analyze statistics and measure impact in improvement of the programme
- Facilitated and conducted monthly meetings with Multi-Disciplinary Team
- Coordinated trainings and updates for lay counselors and other community outreach teams
- Promoted preventive and curative health services through community structures and organizations.
Registered Professional Nurse
Church of Scotland Hospital
Tugela Ferry
01.2007 - 12.2007
- Provided direct patient care, stabilized patients and determined next course of action.
- Managed care from admission to discharge.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Implemented medication and IV administration, catheter insertion and airway management.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Monitored patient reactions to drugs and carefully documented findings.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Referral to the appropriate level and services for continuum of care
- Compiled monthly statistics as required by the department and submitted it timeously for monitoring and evaluation
Education
Matriculation Certificate - Commerce
Siyamukela KEEP School
Madadeni Section 2 01.1994 - 12.1998
National Diploma in Nursing Science And Midwifery - Nursing
Edendale Nursing College- KwaZulu Natal University
Pietermaritzberg 01.2003 - 12.2006
Primary Health Care - Nursing
University of KwaZulu-Natal
Durban 06.2012 - 06.2013
Certificate in Adolescent And Youth Health Policy - Health
University of Cape Town
Cape Town 09.2018 - 09.2018
Mental Health Training For Community Health Worker -
University of Cape Town
Cape Town 04.2001 -
NIMART - Health
Foundation of Professional Development And DoH
01.2009 - 01.2009
Skills
Documentation skills
undefinedSoftware
Microsoft Excel 2010 level 2
Advanced Microsoft Excel
Certification
HIV Recency Master Trainer
Conferences and meetings attended and/or presented at
CONFERENCES ATTENDED
AWACC ( Annual Workshop on Advanced Clinical Care- AIDS)2013 and 2022
CONFERENCES AND MEETINGS ATTENDED AND PRESENTED AT
90 90 90 fast track municipalities meeting-2016
KZN Poster Abstract conference-2016
HST conference-2016
International AIDS conference-2016
Timeline
Area Coordinator
Health Systems Trust
09.2019 - Current
Certificate in Adolescent And Youth Health Policy - Health
University of Cape Town
09.2018 - 09.2018
Added Role-Clinical Lead
Health Systems Trust
06.2018 - 01.2020
Added Role-AYFS Lead
Health Systems Trust
10.2017 - 06.2019
Nurse Mentor
Health Systems Trust-SA SURE Project
05.2016 - 08.2019
Primary Health Care - Nursing
University of KwaZulu-Natal
06.2012 - 06.2013
NIMART - Health
Foundation of Professional Development And DoH
01.2009 - 01.2009
Clinical Nurse Practitioner – HAST Unit
Pholela CHC
01.2008 - 04.2015
Registered Professional Nurse
Church of Scotland Hospital
01.2007 - 12.2007
National Diploma in Nursing Science And Midwifery - Nursing
Edendale Nursing College- KwaZulu Natal University
01.2003 - 12.2006
Mental Health Training For Community Health Worker -
University of Cape Town
04.2001 -
Matriculation Certificate - Commerce
Siyamukela KEEP School
01.1994 - 12.1998
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