MISS SARAH MANTHOBA LEBELO
DEBTORS CLERK
MONTANA, PRETORIA,GAUTENG
Summary
Highly efficient Debtors Clerk, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Debtors Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work History
DEBTORS CLERK
TRU-TRAC ROLLERS (PTY) LTD.
CENTURION
01.1997 - 05.2022
- Interacted with over 50 customers per day by phone, email, or in-person to provide information.
- Drove customer loyalty and consistent and increased sales by 10%, through friendly service and knowledgeable assistance.
- Produced high-quality communications for internal and external use.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Compiled and analyzed data to produce reports.
- Processed incoming and outgoing mail and packages according to established procedures.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
PROJECTS ADMINISTRATOR
TRU-TRAC ROLLERS (PTY) LTD.
CENTURION
01.1997 - 05.2022
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Proved successful working within tight deadlines and fast-paced environment.
- Organized and detail-oriented with strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with strong sense of personal responsibility.
- Increased customer satisfaction by 99.9% by solving problems and concerns effectively
EXPORT ADMINISTRATOR
TRU-TRAC ROLLERS (PTY)LTD.
CENTURION
01.1997 - 12.2019
- Exported documentation and procedures related to shipping, commodity classification and customs compliance.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Arranged delivery or storage of goods at destinations.
INTERNAL SALES ADMINISTRATOR
TRU-TRAC ROLLERS (PTY) LTD
CENTURION
01.1997 - 12.2019
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Screened and transferred over 50 calls, incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Targeted new customers to grow geographic reach and increase revenue.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Closed lucrative sales deals up to 10% per day, using strong negotiation and persuasion skills
TTR & TTM RECEPTIONIST ADMINISTRATOR
TRU-TRAC ROLLERS & TRU-TRAC MANUFACTURING
CENTURION
11.1997 - 12.2008
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Acted as first point of contact and set appointments for prospective clients.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Bookkeeping Clerk
TRU-TRAC ROLLERS & TRU-TRAC MANUFACTURING
CENTURION
01.1997 - 12.2005
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Coordinated with external auditors to resolve discrepancies.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Inspected account books and recorded transactions.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Input financial data and produced reports using Pastel Accounting System
TTM HR ADMINISTRATOR & TTR HR ASSISTANT
TRU-TRAC MANUFACTURING & TRU-TRAC ROLLERS
CENTURION
01.1998 - 12.2004
- Updated HR database with new employee information, changes in benefits, and other details.
- Organized company-wide events designed to boost employee morale.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Collaborated with managers to identify and address employee relations issues.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Administered employee benefits programs and assisted with open enrollment.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Prepared new hire letters, employee contracts, and corporate policies
- Advocated for staff members, helping to identify and resolve conflicts
Education
No Degree - BCOMM IN FINANCIAL ACCOUNTING
UNIVERSITY OF SOUTH AFRICA
PRETORIA, SOUTH AFRICA 04.2001 -
Drivers License -
Code 8 With My Own Car
04.2001 -
GRADE 12 -
KHAMANE HIGH SCHOOL
MPUMALANGA 01.1989 - 12.1989
Skills
File and database management
undefinedTimeline
No Degree - BCOMM IN FINANCIAL ACCOUNTING
UNIVERSITY OF SOUTH AFRICA
04.2001 -
Drivers License -
Code 8 With My Own Car
04.2001 -
TTM HR ADMINISTRATOR & TTR HR ASSISTANT
TRU-TRAC MANUFACTURING & TRU-TRAC ROLLERS
01.1998 - 12.2004
TTR & TTM RECEPTIONIST ADMINISTRATOR
TRU-TRAC ROLLERS & TRU-TRAC MANUFACTURING
11.1997 - 12.2008
DEBTORS CLERK
TRU-TRAC ROLLERS (PTY) LTD.
01.1997 - 05.2022
PROJECTS ADMINISTRATOR
TRU-TRAC ROLLERS (PTY) LTD.
01.1997 - 05.2022
EXPORT ADMINISTRATOR
TRU-TRAC ROLLERS (PTY)LTD.
01.1997 - 12.2019
INTERNAL SALES ADMINISTRATOR
TRU-TRAC ROLLERS (PTY) LTD
01.1997 - 12.2019
Bookkeeping Clerk
TRU-TRAC ROLLERS & TRU-TRAC MANUFACTURING
01.1997 - 12.2005
GRADE 12 -
KHAMANE HIGH SCHOOL
01.1989 - 12.1989
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