Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Miss Mokwati Phuti Ramoroka

Nirvana,South Africa

Summary

Dedicated and adaptable professional with a strong foundation in client relationship management and effective communication, backed by experience in client service, sales and tutoring. Proficient in organisational skills, time management, conflict resolution, and delivering personalised solutions. Skilled in Microsoft Office and comfortable working in dynamic environments. Passionate about delivering excellent customer service through effective multitasking and consistently meeting deadlines.

Overview

6
6
years of professional experience

Work history

Student tutor

University of Limpopo
Polokwane, South Africa
02.2025 - Current

Duties :

  • Increased student understanding by creating personalised lesson plans.
  • Enhanced student's academic performance through regular progress assessment.
  • Adapted teaching style to accommodate individual learning preferences, resulting in better grasp of topics.
  • Boosted learner confidence via positive reinforcement and constructive criticism.
  • Liaised with teachers for alignment on curriculum objectives.
  • Contributed to increased pass rate through dedicated tutoring efforts.

Personal Financial Advisor

Old Mutual
Polokwane, South Africa
04.2024 - 02.2025

Duties:

  • Understanding client's financial goals.
  • Communicated complex financial information effectively to ensure client understanding.
  • Advised on choices of insurance policies for adequate coverage against potential risks.
  • Increased customer satisfaction through regular reviews and updates of financial plans.
  • Promoted financial products and services, attracting new business opportunities.
  • Assisted clients with planning for and funding retirements using various types of investments.

Shop Assistant / P40(cashier)

Ackermans
Polokwane, South Africa
11.2019 - 04.2024

Duties:

  • Managing sales, refunds and exchange transactions with customers using the point of sales system.
  • Maintaining checkout areas and ensuring that they are clean and organized.
  • Cross-selling products and introducing new ones.
  • Adhering to company policies, cash handling policies and store loss prevention procedures.
  • Facilitated smooth checkouts with efficient bagging and wrapping practices.
  • Ensured customer satisfaction by providing attentive service and handling complaints professionally.
  • Assisted in inventory counts, maintaining accurate records.
  • Promoted sales and special promotions to increase store revenue.

Education

Bachelor of Commerce - Accounting

University of Limpopo
South Africa
04.2001 - 2023

Matric Certificate - Commercial Science

Taxila Secondary
Polokwane, Limpopo
04.2001 - 2016

Skills

  • Client Relationship Management/Customer service
  • Time management
  • Organizational skills
  • Conflict resolution skills
  • Effective Communication
  • Able to work independently/ in a team
  • Strong work ethic
  • Computer Literacy (Microsoft Packages)

Languages

Sepedi
Native
English
Fluent
IsiZulu
Elementary

References

  • Kagisho Ledwaba, Supervisor - Ackermans, 067 049 4858.
  • Evens Mahlalela, student tutor, 076 021 7255.
  • Mahlako Mokwena, Development coach - Old mutual, 060 432 0332

Timeline

Student tutor

University of Limpopo
02.2025 - Current

Personal Financial Advisor

Old Mutual
04.2024 - 02.2025

Shop Assistant / P40(cashier)

Ackermans
11.2019 - 04.2024

Bachelor of Commerce - Accounting

University of Limpopo
04.2001 - 2023

Matric Certificate - Commercial Science

Taxila Secondary
04.2001 - 2016
Miss Mokwati Phuti Ramoroka