Mishka Safodien

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To implement product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
• Implementing new planogram across healthcare section.
• Daily check if GRV (products take from front shop to pharmacy).
• Reliever at the checkout which includes office admin (filing, banking, cash up).

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
• Shelf and stockroom maintenance
• Weekly check on low balances of stock in all departments.
• Office admin which includes updating of performance boards.
• Wellness/Beauty reliever.

• Processing of FTTH (Fibre to the Home) new orders, upgrades and downgrades
• Place and track each customer and ensure the customer recieves updates
• Coordinating service delivery with Fibre Network Operators (FNO's)
• Stakeholder and customer management
• Maintaining, updating and documenting of all FTTH delivery processes
• Ensuring customer has a smooth onboarding journey from beginning to end
• Abillity to work through high volume ticket numbers by means of calls and email
• Abillity to understand complex customer situations and provide appropriate solutions.

Major in Linguistics, Ethics, Afrikaans & Netherlands