Mishelle Ndlovu
Clanwilliam
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Spa Therapist
Simbavati, Cederberg Ridge and Wilderness
Clanwilliam
05.2023 - Current
- Performed massage treatments including Swedish, deep tissue and aromatherapy techniques.
- Provided facial treatments such as cleansing, exfoliation and moisturizing.
- Maintained records of client treatments and progress.
- Maintained professional standards of hygiene and cleanliness in the spa environment.
- Remained current on new products and procedures offered at the spa.
- Recommended additional services based on customer's needs.
Front Desk Receptionist
Clanwilliam Hotel
Clanwilliam
05.2022 - 05.2023
- Managed check-in and check-out processes.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail.
- Processed payments from customers using a variety of payment methods including credit cards.
- Handled payment processing and provided customers with receipts.
- Greeted visitors to provide information and direct to appropriate personnel.
Front Desk Receptionist
Clanwilliam Lodge
Clanwilliam
12.2019 - 05.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail.
- Provided administrative tasks such as filing documents, photocopying and scanning .
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Personal Assistant
Skye Moyo
Cape Town
04.2019 - 08.2019
- Performed calendar management and scheduling of appointments for the executive.
- Prepared documents such as reports, presentations, and correspondence.
- Provided administrative support to the team by doing research.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
Education
GED -
Alison
Online02-2023
GED -
Esigodini Agricultural College
Zimbabwe09-2018
High School Diploma -
Matopo High School
Zimbabwe11-2008
Skills
- Customer Service
- Administrative Support
- Guest Relations
- Appointment confirmation
- Mail distribution
- Mail Sorting
- Hospitality services
- Massage Techniques
- Hot Stone Massage
- Swedish Massage
- Reflexology knowledge
- Retail Sales
Affiliations
- Reading : Am a curious individual and am always ready for self improvement
- Travelling: l love to learn new things and learning different cultures
- Language learning: Helps to improve my communication skills.
- Cooking: This helps me to stay creative,organized and disciplined
Languages
English
First Language
Zulu
Upper Intermediate (B2)
B2
Afrikaans
Beginner
A1
Xhosa
Beginner
A1
Accomplishments
- Diploma In Agriculture
Certification
- Certificates in Front of office,Front of house,Telephone Techniques and Massages around the world
References
References available upon request.
Timeline
Spa Therapist
Simbavati, Cederberg Ridge and Wilderness
05.2023 - Current
Front Desk Receptionist
Clanwilliam Hotel
05.2022 - 05.2023
Front Desk Receptionist
Clanwilliam Lodge
12.2019 - 05.2022
Personal Assistant
Skye Moyo
04.2019 - 08.2019
GED -
Alison
GED -
Esigodini Agricultural College
High School Diploma -
Matopo High School
- Certificates in Front of office,Front of house,Telephone Techniques and Massages around the world
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