Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Personal Information
Timeline
Generic

Mirza Farhaan Baig

Laudium

Summary

Dynamic Quality Assurance Specialist with a proven track record at MPC Connect, excelling in performance evaluation and quality processes. Adept at fostering effective communication and enhancing service delivery, I have successfully coached consultants and implemented improvement initiatives, ensuring high standards and client satisfaction. Passionate about driving educational excellence and student engagement.

Overview

11
11
years of professional experience

Work History

Quality Assurance Specialist

MPC Connect
05.2020 - Current
  • Conducted lesson observations to evaluate teaching effectiveness and identify improvement areas.
  • Analyzed student ratings and feedback to inform quality initiatives and track satisfaction levels.
  • Coached language consultants through targeted feedback and workshops for skill enhancement.
  • Monitored consultant performance using performance improvement plans (PIPs) for accountability.
  • Developed and implemented quality processes and standards to ensure consistent service delivery.
  • Performed quality audits on lessons, materials, and processes to maintain compliance.
  • Compiled comprehensive quality reports outlining performance trends and improvement initiatives.
  • Engaged with clients to address concerns and enhance service quality based on feedback.
  • Investigated customer complaints regarding quality issues and implemented corrective actions accordingly.

Language Consultant

MPC Connect
03.2017 - Current
  • Delivered engaging online English lessons that emphasized conversational fluency and grammar.
  • Tracked student progress through detailed reports, highlighting key learning outcomes.
  • Customized lesson materials and developed resources to meet diverse student needs.
  • Fostered a positive online learning environment to maximize student engagement.
  • Provided constructive feedback on assignments and conducted assessments to evaluate learning outcomes.
  • Participated in professional development workshops to enhance teaching methodologies and language skills.

Acting Team Leader

MPC connect
06.2018 - 05.2020
  • Coordinated staff arrival and attendance for scheduled sessions.
  • Ensured readiness of center, including equipment, power, internet, and refreshments.
  • Verified accuracy of attendance registers, time sheets, and technical reports.
  • Scheduled sessions and confirmed content availability for each language consultant.
  • Monitored and coached language consultants according to performance review intervals.
  • Provided observations and feedback to trainees upon arrival at learning center.
  • Guided trainees through coaching sessions to enhance performance.
  • Managed end-of-shift activities to ensure smooth transitions.

Temporary Teacher and Aftercare Assistant

KWAGGASRAND KLEUTERSKOOL
03.2016 - 02.2017
  • Created lesson plans and presented engaging content to young learners.
  • Designed and executed school events to enhance student participation.
  • Implemented improvement strategies to support learner development.
  • Conducted academic assessments to evaluate student progress.
  • Supervised children during aftercare, ensuring safety and well-being.
  • Managed daily feeding routines for children after school hours.
  • Maintained safe, orderly environments across classrooms, hallways, and playgrounds.
  • Monitored student behavior to promote positive interactions and compliance.

Invoicing Assistant

ConnectNet Broadband Wireless
01.2014 - 12.2015
  • Prepared invoices for dispatch in a timely manner.
  • Sealed invoices into envelopes for secure delivery.
  • Mailed invoices to clients efficiently during school holidays.

Education

TEFL Certificate -

Enjoy TEFL
07-2019

ECD Diploma -

Tshwane South College
01.2016

Cabin Crew License -

SMAB Aviation
01.2014

Senior National Certificate -

Laudium Secondary
01.2012

Skills

  • Microsoft Office proficiency
  • Teaching and training
  • Administrative skills
  • Interpersonal communication
  • Self-discipline
  • Time management
  • Quality assurance
  • Report writing
  • Performance evaluation
  • Effective communication
  • Attention to detail

Hobbies and Interests

  • Exercising
  • Reading
  • Sports
  • Travelling
  • Gaming

References

  • Shelissa Somduth, MPC Connect, Quality Manager, 0760 662 09706
  • Ingrid Strydom, Kwaggasrand, Principal, 012 386 6597
  • Aysha Ebrahim, ConnectNet, Employer, 087 820 0223

Personal Information

ID Number: 940906 5155 085

Timeline

Quality Assurance Specialist

MPC Connect
05.2020 - Current

Acting Team Leader

MPC connect
06.2018 - 05.2020

Language Consultant

MPC Connect
03.2017 - Current

Temporary Teacher and Aftercare Assistant

KWAGGASRAND KLEUTERSKOOL
03.2016 - 02.2017

Invoicing Assistant

ConnectNet Broadband Wireless
01.2014 - 12.2015

TEFL Certificate -

Enjoy TEFL

ECD Diploma -

Tshwane South College

Cabin Crew License -

SMAB Aviation

Senior National Certificate -

Laudium Secondary

Similar Profiles

CREATE PROFILE
Mirza Farhaan Baig