Desired Job Title
Event CoordinatorGuest Services SupervisorLocation Preference
On-SiteRemoteOpen to relocation: Yes
MIRRIAM TARWIREYI
Events Coordinator
Johannesburg,GP
Work Preference
Summary
Events, Groups & Guest Service Supervisor coordinating weddings, vow renewals, burials at sea, and onboard group requests across cruise operations. Aligns F&B, Entertainment, and Housekeeping resources, reviews setups before start time, and resolves guest concerns to keep events running smoothly. Works with shipboard leadership and shoreside teams to approve requests, move event items, and meet clearance requirements.
Overview
1
1
Language
4
4
Certifications
6
6
years of professional experience
Work History
Events, Groups & Guest Service supervisor
Princess Cruises
01.2025 - Current
- Manage 10 plus groups and eventsp requests weekly to prioritize event support and coordinate onboard resources.
- Coordinate weddings, engagements, vow renewals, burials at sea, plaque exchange and special onboard requests.
- Handle guest concerns promptly and provide clear solutions to support satisfaction during events.
- Work with shipboard leadership to review and approve group event requests submitted by shoreside teams.
- Coordinate with F&B, Entertainment, and Housekeeping to secure resources for smooth event execution.
- Supervise the guest service team making sure there is smooth operation and excellent guest service
Guest Service Associate
Margaritaville at sea cruise line
01.2024 - 01.2025
- Resolved 90-99.9% of guest complaints weekly through prompt service recovery and clear follow-up.
- Handled 35-45 guest inquiries weekly at the front desk while managing check-ins and check-outs.
- Coordinated concierge recommendations for dining, events, and local attractions to improve guest experience.
- Processed payments and resolved billing inquiries accurately, supporting smooth front office operations.
- Maintained accurate reservations and guest records while coordinating with housekeeping and maintenance for room readiness.
Guest Service Agent
Marriott Resort Palm Jumeirah Dubai
01.2021 - 01.2024
- Resolved 10-15 guest complaints weekly through calm service recovery and clear communication.
- Handled 30-50 guest requests weekly while supporting front desk coverage and timely follow-up.
- Provided concierge recommendations on dining, events, and attractions across Dubai.
- Coordinated with housekeeping and maintenance to support room readiness and service delivery.
- Processed payments and addressed billing inquiries with accuracy and professionalism.
- Managed reservations and maintained accurate guest records for smooth front office operations.
- Supported guest service recovery by listening carefully, clarifying concerns, and following up promptly.
Education
Certificate of Technical Studies - Tourism and Hospitality
Mupfure College
Zimbabwe06.2019
High School Certificate - Ordinary level
Chinhoyi high school
Zimbabwe11.2017
Skills
Group & Event Coordination
Event setup & execution
Guest service recovery
Guest Complaint Resolution
Team leadership
Guest service recovery
Conflict resolution
Team communication
Active listening
Certification
Valid Visa
References
Available Upon Request.
Timeline
Events, Groups & Guest Service supervisor
Princess Cruises
01.2025 - Current
Guest Service Associate
Margaritaville at sea cruise line
01.2024 - 01.2025
Guest Service Agent
Marriott Resort Palm Jumeirah Dubai
01.2021 - 01.2024
Certificate of Technical Studies - Tourism and Hospitality
Mupfure College
High School Certificate - Ordinary level
Chinhoyi high school