Mirriam Kgole

- Established and managed a successful business, demonstrating leadership, strategic planning, and decision-making skills.

- Developed and implemented innovative marketing strategies, resulting in the growth of Liomi.

- Interacted well with customers to build connections and nurture relationships.

- Oversaw daily operations, including budgeting, resource allocation, and team management.

- Adapted to changing market dynamics, demonstrating resilience and problem-solving abilities.

-Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.

-Prepared annual budgets with controls to prevent overages.

- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

- Launched new product lines successfully through comprehensive planning, strategy and research.

- Assisted in recruiting, hiring and training of team members.

-Provided administrative support to various departments, demonstrating strong organizational and multitasking abilities.

- Managed office tasks, including scheduling appointments, handling phone calls, and maintaining efficient filing systems.

- Collaborated with team members to ensure smooth daily operations and effective communication.

- Assisted in coordinating events and meetings, showcasing attention to detail and logistical coordination.

-Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.

- Created and maintained detailed records of all office activities.

- Reviewed files, records and other documents to obtain information to respond to requests.

-Compiled and analyzed data to produce reports.

- Supported staff on special assignments and ad hoc projects.

- Offered advice and assistance to customers, paying attention to special needs or wants.

- Responded to customer requests for products, services, and company information.

- Provided primary customer support to internal and external customers.

- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

- Clarified customer issues and determined root cause of problems to resolve product or service complaints.

- Participated in team meetings and training sessions to stay informed about product updates and changes.

- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.