Miriam Van Rooyen
General Manager
Cape Town
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
29
29
years of professional experience
Work History
General Manager
RSG Glass Products (Pty)Ltd
01.2012 - 01.2022
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Project Manager
Winlite Aluminium Windows and Doors (Pty)Ltd
01.2008 - 01.2012
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated material procurement and required services for projects within budget requirements.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
Food Production Manager
Lombardi Foods
01.2006 - 03.2007
- Implemented safety protocols, maintaining a clean and hazard-free work environment for employees.
- Reduced food waste through careful inventory management and product rotation techniques.
- Managed a team of food production staff, providing training and supervision for optimal performance.
Food Production Manager
Air Chefs
01.1993 - 12.2005
- Ensured compliance with regulatory requirements by implementing stringent quality control measures throughout all stages of food production.
- Implemented safety protocols, maintaining a clean and hazard-free work environment for employees.
- Conducted regular equipment maintenance checks, ensuring optimal functionality and reducing downtime.
- Enhanced production efficiency by implementing process improvements and optimizing work schedules.
- Managed a team of food production staff, providing training and supervision for optimal performance.
- Evaluated workflow patterns, identifying areas for improvement in order to increase overall efficiency levels within the facility.
- Provided technical expertise in troubleshooting issues related to equipment malfunction or process failures within the plant operations area.
- Organized routine audits designed to assess system performance indicators so that any potential weaknesses could be promptly addressed and corrected.
- Streamlined food preparation processes, resulting in reduced labor costs and increased productivity.
- Improved employee morale by creating a positive workplace culture focused on teamwork and collaboration.
- Ensured consistent product quality by enforcing strict adherence to recipes and production guidelines.
- Established strong relationships with suppliers, negotiating favorable terms for raw materials procurement.
- Coordinated with other departments to align production with customer requirements.
- Analyzed production data and prepared reports for senior management.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Enforced health and safety protocols to promote safe working environment.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Evaluated employee performance and provided feedback and training as needed.
- Scrutinized production output and identified areas for improvement.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Implemented quality control system to review products against technical specifications and corporate standards.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
Education
Bachelor of Administration -
Varsity College
Cape Town, South Africa 04.2001 -
Diplomo -
Graduate Institute of Management And Technology
JHB, Cape Town 04.2001 -
Skills
MRP and ERP systems
Financial document control
Leadership
Policy/program development
Profit and loss accountability
Product costing
Quality Safety assurance
Timeline
General Manager
RSG Glass Products (Pty)Ltd
01.2012 - 01.2022
Project Manager
Winlite Aluminium Windows and Doors (Pty)Ltd
01.2008 - 01.2012
Food Production Manager
Lombardi Foods
01.2006 - 03.2007
Bachelor of Administration -
Varsity College
04.2001 -
Diplomo -
Graduate Institute of Management And Technology
04.2001 -
Food Production Manager
Air Chefs
01.1993 - 12.2005
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