Miranda Mikateko Zitha
Service Administrator Level 2
Middleburg,MP
Summary
Dynamic Service Administrator with proven expertise at Barloworld Equipment in optimizing administrative processes and enhancing customer satisfaction. Skilled in SAP, AMT, CRM Superuser, SIS, MS Office and data analysis, I excel in managing service-level agreements and resolving complex queries. I have a vast experience and understanding of procurement process. A strong team player with exceptional communication and organizational skills, I consistently drive efficiency and accuracy in all operations.
Overview
9
9
years of professional experience
Work History
Service Administrator Level 2
Barloworld Equipment
08.2018 - Current
- Perform related administrative tasks to end-to-end processes including record keeping, filling, data capturing in ERP system (SAP,CRM,AMT,SIS) and report writing.
- Open work orders and order parts. Close work orders on job completion.
- Create and accept quotes. Check credit limits and equipment history. Effectively manage work in progress.
- Capture, process and analyze job costing elements (labour,travel,expenses, bought outs, SIMS, hours)
- Accurately capture relevant data from external and internal customers.
- Generate purchase orders for internal and external suppliers.
- Accurately capture labour hours worked by the service employees.
- Follow up with external and internal customers and suppliers to ensure complete information and data capturing.
- Resolve internal and external customer as well as supplier queries.
- Accurately control relative end-to-end processes, maintain relevant administrative environment.
- Accurately invoice customer for completed.
- Creation of purchase requisitions and goods receiving.
- Maintain filling on ADA .
- Perform all reception and switchboard duties.
Rental Sales Agent
Avis Budget Group
07.2016 - 07.2018
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Executed sales and marketing initiatives to increase revenue for company.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Fleet planning to ensure that the branch is effectively covered in terms of booking and vehicles exchange
- Ancillary sales to increase revenue.
Education
Bachelor of Arts - Business Administration
Richfield
Bryanston, South Africa 04.2001 -
Bachelor of Nursing - Health And Wellness
University of Limpopo
Limpopo 04.2001 -
Computer Literacy - Basic Computing
Patcom College
Nelspruit, South Africa 04.2001 -
Skills
Administrative experience
SAP,CRM,AMT,SIS
Computer literate
Basic numeracy skills
Team player
Good analytical skills
Time management
Sound communication
Incident management
Organizational expertise
Asset management
Service level agreements
Timeline
Service Administrator Level 2
Barloworld Equipment
08.2018 - Current
Rental Sales Agent
Avis Budget Group
07.2016 - 07.2018
Bachelor of Arts - Business Administration
Richfield
04.2001 -
Bachelor of Nursing - Health And Wellness
University of Limpopo
04.2001 -
Computer Literacy - Basic Computing
Patcom College
04.2001 -