Miranda Mikateko Zitha
Service Administrator Level 2
Middleburg,MP
Summary
Dynamic Service Administrator with proven expertise at Barloworld Equipment in optimizing administrative processes and enhancing customer satisfaction. Skilled in SAP, AMT, CRM Superuser, SIS, MS Office and data analysis, I excel in managing service-level agreements and resolving complex queries. I have a vast experience and understanding of procurement process. A strong team player with exceptional communication and organizational skills, I consistently drive efficiency and accuracy in all operations.
Overview
9
9
years of professional experience
Work History
Service Administrator Level 2
Barloworld Equipment
08.2018 - Current
- Perform related administrative tasks to end-to-end processes including record keeping, filling, data capturing in ERP system (SAP,CRM,AMT,SIS) and report writing.
- Open work orders and order parts. Close work orders on job completion.
- Create and accept quotes. Check credit limits and equipment history. Effectively manage work in progress.
- Capture, process and analyze job costing elements (labour,travel,expenses, bought outs, SIMS, hours)
- Accurately capture relevant data from external and internal customers.
- Generate purchase orders for internal and external suppliers.
- Accurately capture labour hours worked by the service employees.
- Follow up with external and internal customers and suppliers to ensure complete information and data capturing.
- Resolve internal and external customer as well as supplier queries.
- Accurately control relative end-to-end processes, maintain relevant administrative environment.
- Accurately invoice customer for completed.
- Creation of purchase requisitions and goods receiving.
- Maintain filling on ADA .
- Perform all reception and switchboard duties.
Rental Sales Agent
Avis Budget Group
07.2016 - 07.2018
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Executed sales and marketing initiatives to increase revenue for company.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Fleet planning to ensure that the branch is effectively covered in terms of booking and vehicles exchange
- Ancillary sales to increase revenue.
Education
Bachelor of Arts - Business Administration
Richfield
Bryanston, South Africa 04.2001 -
Bachelor of Nursing - Health And Wellness
University of Limpopo
Limpopo 04.2001 -
Computer Literacy - Basic Computing
Patcom College
Nelspruit, South Africa 04.2001 -
Skills
Administrative experience
Timeline
Service Administrator Level 2
Barloworld Equipment
08.2018 - Current
Rental Sales Agent
Avis Budget Group
07.2016 - 07.2018
Bachelor of Arts - Business Administration
Richfield
04.2001 -
Bachelor of Nursing - Health And Wellness
University of Limpopo
04.2001 -
Computer Literacy - Basic Computing
Patcom College
04.2001 -
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