Miranda Mufaweli

General duties were to offer Supervisory support effective for the running of Learning Centre including the following:

• Ensuring that all administrative systems are properly enforced and implemented at the Centre
• Assisting in work plans, Goal setting for students and monitoring of progress to this regard
• Communications and supervisory role among Assistants and bridge for Management
• Overseeing flow of work in the Centre and ensuring effectiveness through monitoring input from other Assistants
• Fostering positive and enabling environment for learning and growth for both students and staff
• Designed and implemented user-friendly reporting documentation to ease tracking and feedback to all stakeholders
• Developed and maintained courteous and effective working relationships.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used Microsoft Word and other software tools to create documents and other communications.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained energy and enthusiasm in fast-paced environment.
• Resolved problems, improved operations and provided exceptional service.

• Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
• Corrected data entry errors to prevent duplication or data degradation.
• Added documents to file records and created new records to support filing needs.
• Created plans and communicated deadlines to complete projects on time.
• Used coordination and planning skills to achieve results according to schedule.
• Participated in team-building activities to enhance working relationships.
• Collaborated with team members to achieve target results.
• Resolved problems, improved operations and provided exceptional service.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
• Managed relational database to store information for reference, reporting and analysis.
• Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
• Created and updated records and files to maintain document compliance.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Developed and delivered engaging sales presentations to convey product benefits.
• Organized sales paperwork, presented proposals and finalized contracts.