Summary
Overview
Work History
Education
Skills
Timeline
Languages
Generic

Minor Montana

Second Assistant Manager
Cape Town

Summary

Dynamic professional with a proven track record at McDonald's, excelling in operational efficiency and team collaboration. Enhanced workplace safety and customer satisfaction through effective problem-solving and rigorous training. Skilled in inventory tracking and fostering a motivated workforce, driving performance improvements and creating a positive work environment.

Overview

12
12
years of professional experience
1
1

Kikuyu

1
1

Swahili

1
1

English

1
1

Chichewa

1
1

Isizulu

Work History

Recycling Sorter

Simmer and Jack Dumping
06.2019 - 08.2023
  • Enhanced workplace safety with thorough training and adherence to industry regulations.
  • Sorted materials such as metals, glass or plastics into appropriate containers for recycling.
  • Contributed to environmental sustainability efforts, ensuring proper disposal of non-recyclable waste materials.

Manager

McDonald's Fast Food Restaurant
01.2012 - 05.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

No Degree - Customer Service

McDonald's Headquarters Brackenfell
Cape Town, South Africa
04.2001 -

Skills

Health and safety

Timeline

Recycling Sorter

Simmer and Jack Dumping
06.2019 - 08.2023

Manager

McDonald's Fast Food Restaurant
01.2012 - 05.2017

No Degree - Customer Service

McDonald's Headquarters Brackenfell
04.2001 -

Languages

English
Intermediate (B1)

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Minor MontanaSecond Assistant Manager