Minny Mokgoathe
Control Room Operator
Tzaneen
Summary
Proven track record in enhancing operational efficiency and safety at Greater Tzaneen Municipality, demonstrating exceptional problem-solving abilities and technical knowledge. Excelled in customer service, and in crisis management, reducing emergency response times significantly. Skilled in data entry and effective communication, ensuring smooth workflow and high levels of workplace safety.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Control Room Operator
Greater Tzaneen Municipality
05.2012 - Current
- Maintained high levels of safety at workplace through diligent observation and strict adherence to protocols.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
- Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations
- Played a key role in the development of junior operators through mentoring initiatives, sharing expertise gained from years of experience in the field
Admin Clerk
Greater Tzaneen Municipality
05.2012 - 08.2017
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Secretary
SAB&T Chartered Accuntants
12.2009 - 04.2012
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
Personal Assistant to the Managing Director
Mac P Construction
11.2007 - 11.2008
- Coordinated travel logistics including flight bookings, accommodations and transportation ensuring seamless trips for the Managing Director.
- Gathered necessary documentation for meetings by liaising with internal team members or external partners effectively.
- Managed correspondence on behalf of the Managing Director, drafting professional emails and letters to clients, vendors, and other stakeholders.
- Provided regular updates on ongoing projects keeping the Managing Director well-informed about progress and potential challenges.
- Streamlined daily operations for the Managing Director by coordinating meetings, preparing agendas, and taking minutes.
- Improved office efficiency with thorough organization of files and documents, both physical and digital.
- Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Bachelor of Commerce in Project Management - Project Management
Mancosa
Polokwane 01.2021 - Current
No Degree - Bookeeping To Trial Balance
Dameline
Nelspruit, South Africa 04.2001 -
Commercial Subject
Matseutseu Combined School
Lenyenye 04.2001 -
No Degree - Business Management N4
Tzaneen Technical College
Tzaneen, South Africa 01.2002 - 06.2002
Skills
Excellent Communication
Effective Communication
Data Entry
Safety reporting
Problem-solving abilities
Reliability
Active Listening
Documentation skills
Situational Awareness
Technical knowledge
System monitoring
Languages
Sepedi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Tsonga
Intermediate (B1)
Timeline
Bachelor of Commerce in Project Management - Project Management
Mancosa
01.2021 - Current
Control Room Operator
Greater Tzaneen Municipality
05.2012 - Current
Admin Clerk
Greater Tzaneen Municipality
05.2012 - 08.2017
Secretary
SAB&T Chartered Accuntants
12.2009 - 04.2012
Personal Assistant to the Managing Director
Mac P Construction
11.2007 - 11.2008
No Degree - Business Management N4
Tzaneen Technical College
01.2002 - 06.2002
No Degree - Bookeeping To Trial Balance
Dameline
04.2001 -
Commercial Subject
Matseutseu Combined School
04.2001 -
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