Minky Nolwazi Masinga

• Greeted and assisted guests, creating positive first impressions at Town Lodge Johannesburg Airport.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Managed phone calls and directed inquiries to appropriate departments efficiently.
• Assisted in check-in and check-out procedures for a smooth guest experience.
• Coordinated room bookings and updated the reservation system regularly.
• Provided information about hotel services and local attractions to visitors.
• Resolved guest complaints professionally, escalating complex issues to management to ensure guest satisfaction.
• Maintained cleanliness and organization of reception area, promoting a welcoming atmosphere for guests.

RECEPTIONIST

• Organised files to enhance operational efficiency and improve traceability.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Maintained clean, safe working environment.
• Greet all guests and assist them with check-in and check-out.
• Maintain a positive attitude and friendly demeanor.
• Respond to all guest questions and requests.
• Answer and forward phone calls.
• Manage guest bookings and reservations.

CHEF

• Assist with the preparation of all food, taking into account specific needs and special diet requirements.
• Maintain a high standard of hygiene and cleanliness in the food preparation and service areas at all times
• Assisted chef in planning menus and preparing food orders based on customer preferences.

MAINTENANCE

• Assisted in inspecting and repairing energy systems, including heating, cooling, plumbing, and lighting, while also repairing floods, roofs, and doors, and installing new products like windows and light fixtures.

HOUSEKEEPER

• Cleaning guestrooms mid-stay and after departure.
• Prepared guest beds by changing linens and fluffing pillows.
• Restocking guestroom amenities like toiletries, drinking glasses, and notepads.
• Removing garbage, recycling, and room service trays.
• Picking up and returning valet laundry items.