Minerva Semu
Johannesburg
Summary
Motivated professional with a strong foundation in customer service and administrative operations. Utilised problem-solving and communication skills to enhance customer satisfaction and streamline processes. Committed to fostering effective teamwork and delivering high-quality service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
CCD Support
Blue Label Unlimited
Johannesburg
08.2023 - Current
- Identified and escalated system issues, network outages, and operational disruptions, working closely with technical teams to resolve problems efficiently.
- Assisted with Cell C-related queries, including delivery issues, fraud-related concerns, and Hello Peter complaints, ensuring timely resolution and improved customer satisfaction.
- Maintained detailed records of system access requests, escalations, and resolutions, while identifying opportunities to enhance support processes and minimise recurring issues.
- Developed team communications and information for meetings.
Administrator
Blue Label Unlimited
Johannesburg
08.2022 - Current
- Efficiently handled customer escalations via email by investigating issues, providing timely resolutions, and ensuring excellent service delivery.
- Attended to walk-in clients, addressed their queries, and provided solutions related to account status, contract queries, and other service-related concerns, while maintaining a professional customer experience.
- Applied strong problem-solving skills to address and resolve office-related issues promptly, minimising disruption to business operations.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
Sales Representative
Big World Mobile
Johannesburg
01.2018 - 09.2020
- Maintained in-depth knowledge of various mobile plans, devices, and value-added services to provide tailored recommendations and maximise sales opportunities through upselling and cross-selling.
- Accurately captured customer information, processed contracts efficiently, and adhered to company policies, industry regulations, and data protection laws to prevent fraud, and ensure compliance.
- Consistently achieved and exceeded daily, weekly, and monthly sales targets by utilising persuasive communication skills, active listening, and objection-handling techniques.
Education
NVQ Level 1 -
Alison
Online Course01-2026
Office Administration Course -
St Charles Lwanga Centre
12-2016
O'Level -
The Best Academy College
12-2010
Skills
- Customer Service and Support
- Administrative and Document Management
- Customer satisfaction
- Microsoft Office Suite
- Problem-solving and conflict resolution
- Teamwork
- Communication and interpersonal skills
- Customer focused
Language
English
References
Blue Label Unlimitted
Work Line: +27 11 523-3000
Timeline
CCD Support
Blue Label Unlimited
08.2023 - Current
Administrator
Blue Label Unlimited
08.2022 - Current
Sales Representative
Big World Mobile
01.2018 - 09.2020
NVQ Level 1 -
Alison
Office Administration Course -
St Charles Lwanga Centre
O'Level -
The Best Academy College