Rugby & Gym
Minenhle Radebe
Complaint Administrator
V52 Dingane Rd Ashdown Pietermaritzburg
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure the Administration Officer position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Complaint Administrator
KwaZulu-Natal Department of Health
07.2022 - Current
- Undertake the administration and co-ordination of complaints/ compliments/suggestions that are directed at the office of the MEC and monitor performance on response times
- Receive inbound calls from patients not happy with service delivery in our institutions (clinics&Hospitals)
- Patients call the KZN DEPARTMENT HEALTH HEAD OFFICE, which is our office to lay their complaints.
- Receive a bunch of queries and complaints through outlook (emails) and queries not related to our department, those individuals are directed to relevant personnel
- After receiving the complaints, they are being escalated to the CEO’s or Operational Managers in charge in those facilities
- We do follow ups on those complaints as the matter must be resolved within 25 working days
- Once the complaints is resolved we request for a report that will also mention how the complaint was closed or resolved
- Compile weekly and monthly reports
- The reports then go to our supervisor and kept safe.
- Ensuring complaints are solved in an efficient and speedily manner
- Facilitate and coordinate matters arising from community outreach programmes led by the MEC
Call Centre Agent
Call Centre International (CCI)
05.2022 - 06.2022
- Helped a large volume of customers every day with positive attitude and focused on customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Call Centre Agent
Talksure
02.2022 - 05.2022
- Make outbound calls Selling DSTV decoder insurance
- Must meet a daily target of 16 or more sales a day
- A total target of 320 sales must be made each month by each agent
- Was Able to meet targets
- Got bonuses for not misleading clients
- My (QA) Quality Assurance was always 80%-90%
Front End Cashier
Shoprite
04.2021 - 02.2022
- Delivered a great customer experience while providing our customers with accurate, friendly and efficient checkout service; to accurately scan, price and bag products; to collect proper payment; and to provide proper change if necessary
- Processed credit card, EBT, and gift certificate payments with electronic computer system
- Approached every question or concern with calm and level-headed approach
- Helped customers complete purchases, locate items, and join reward programs
- Maintained organized and orderly front end and removed carts, baskets, and debris
- Performance far exceeded the standard expected
Education
Bachelor of Social Science - Humanities
University of KwaZulu-Natal
Pietermaritzburg Campus & Howard College 02.2018 - 11.2021
Skills
Office administration
Can utilize MS office
Documentation and reporting
Verbal & Written Communication Skills
Problem Solving
Adaptability
Time management
Attention to details
Call centre skills
Interests
YouTube Podcasts and Interviews on my free time
Enjoy watching Youtube Podcasts/interviews on my spare time.
Timeline
Complaint Administrator
KwaZulu-Natal Department of Health
07.2022 - Current
Call Centre Agent
Call Centre International (CCI)
05.2022 - 06.2022
Call Centre Agent
Talksure
02.2022 - 05.2022
Front End Cashier
Shoprite
04.2021 - 02.2022
Bachelor of Social Science - Humanities
University of KwaZulu-Natal
02.2018 - 11.2021
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