Excel, Microsoft word,
Mthokozisi Cyril Mduduzi Ngcobo
Woodlands
Summary
A results-driven training and quality manager with strong focus on team collaboration and achieving results. Skilled in developing and implementing training programs, quality assurance processes, and performance metrics. Known for flexibility in adapting to changing needs and fostering reliable work environment. Strong communication, leadership, and problem-solving skills sought by employers in this field. With over 16 years experience in the related field.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Manager - Training and Quality
National Port Cement - A Member of Hauxin (NPC)
02.2025 - Current
- Communicate monitoring and quality goals to Quality Assurer, specialists and evaluators.
- Overseeing all skills training and quality assurance activities.
- Developing, maintaining, and adhering to systems, processes, policies, and procedures for all quality assurance and training activities that promote compliance
- Primary supervisor for Quality Assurer and training staff
- Monitoring account processes to ensure compliance with contracting requirements and standards
- Working with Quality Assurance, Training, and Leadership teams to develop and implement policies and procedures related to account processes
- Developing and implementing audit processes, which ensure that all procedures are current and accurate
- Coordinating of all Quality Assurance and Training reporting requirements
- Developing and coordinating all skills training programs from bricklayer, plastering and tiling.
Project Manager
Lunar Everest Projects Pty
02.2021 - 12.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinating the allocation of project resources to ensure the project team has what’s needed at the right time.
- Assigning of tasks to team members and help them understand what is expected from them in terms of project milestones and deliverables.
- Liaison between the project team and project clients throughout the project life cycle.
- Monitoring project progress and team members’ performance and provide updates to project stakeholders
- Schedule stakeholder meetings, document and generate reports.
- Planning, designing, and scheduling phases for large projects.
- Identifying plans and resources required to meet project goals and objectives.
- Monitoring of project performance to identify areas of improvement and make adjustments.
Quality Assurer/Auditor
Nampak DivFood
01.2014 - 11.2019
- Ensuring and inspecting that the quality of products and services standards of the company is maintained throughout its operations.
- Assist with operations and local quality function in tracking, documenting, and reporting quality levels as well as looking into other KPIs.
- Performing of regular inspections and quality tests.
- Preparing and implementing quality assurance policies and standards.
- Providing creative solutions for reviewing data and solving problems identified.
- Planning and executing company complaints and execution procedures to document and help rectify complaints.
- Ensuring products meet customer demands and standards.
- Working closely with the development team to continuously improve the quality of existing products and services.
- Creating audit reports as well as recommendations for improvement.
- Creating training materials and an operational guidebook.
- Managing and co-ordinating quality requirements in production hall.
- Conducting internal system audits.
- Ensuring minimal spoilage in all manufacturing processes by engaging in proactive process controls
- Calibration of laboratory equipment’s
Machine Operator
Nampak DivFood
01.2007 - 12.2013
- Operating machines (presses and lacquering machines)
- Assisting production foreman in conducting time study
- Providing first aid for employees with minor injuries
- Ensuring production line runs smoothly.
- Compliance to all safety rules.
- Ensuring all daily production targets are met.
- Adhering to all housekeeping rules.
- Applying and following the 5s rules
Education
ISO 9001:2015 – Overview and Internal Supplier Auditor -
RiskZA
01.2019
Certificate in Total Quality Management - undefined
University of South Africa
01.2018
Btech - Operations Management
Durban University of Technology
01.2017
National Diploma - Operations Management
Durban University of Technology
01.2015
Skills
- Innovative
- Problem- solver
- Soft skills
- Evaluative
- Deductive reasoning
- Quality controlling
- Managing
- Planning
- Delegating
References
NAMPAK- Mr Ravi, Nadar, Risk Control Manager, 031 450 5883
LUNAR EVEREST PROJECTS- Mr Loyiso Mkhize Director, 072 517 2536
Software
Timeline
Manager - Training and Quality
National Port Cement - A Member of Hauxin (NPC)
02.2025 - Current
Project Manager
Lunar Everest Projects Pty
02.2021 - 12.2024
Quality Assurer/Auditor
Nampak DivFood
01.2014 - 11.2019
Machine Operator
Nampak DivFood
01.2007 - 12.2013
Certificate in Total Quality Management - undefined
University of South Africa
Btech - Operations Management
Durban University of Technology
National Diploma - Operations Management
Durban University of Technology
ISO 9001:2015 – Overview and Internal Supplier Auditor -
RiskZA