Tumelo Kenneth Tseka
IT Support Technician
Durban
Summary
Hardworking employee enthusiastic about learning the IT field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Field Support Technician
SAFRICLOUD
Durban
06.2022 - 07.2022
- Trained customer employees and managers on machine use and maintenance.
- Performed maintenance duties and safely handled chemicals and solutions.
- Efficiently troubleshot and repaired hardware equipment to cut company costs and maximize productivity.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Documented changes and actions in computer-based tracking system.
- Provided Technical Support
- PC systems configuration
- Network Administration
- Active Directory
- Provided End-user Support using AnyDesk
- Troubleshooting and diagnosing system errors
Sales and service agent
CCI Call Centers
Durban
08.2019 - 02.2020
- Inbound call center client service assistance
- Register new clients account and provide customer service
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Update and renew insurance policies for existing clients
- Tele sales and customer care
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
LAN Assistant
Damelin College
01.2019 - 05.2019
- Updating Operating Systems
- Maintaining LAN and WAN environment
- Technical Support
- Repairing hardware and Software
- Networking PCs in labs and library
- Windows Installation
- Networking maintenance and configuration
- Setting up PC systems
- End-User Support
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Trainee
Bytes People
Durban
05.2018 - 09.2018
- CompTia A+ N+ Training
- Conducted PC training for school principals at Tongaat Education Centre
- Intermediate computer training for school principals
- Advanced PC training for school principals.
- Attended training courses to build understanding of processes, techniques and industry.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Offered technical support and troubleshot issues to enhance office productivity.
- Learned new materials, processes and programs quickly.
- Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
- Supported departmental tasks to increase understanding of industry processes.
Education
Diploma - Information Technology
Damelin College
Diploma -
Solvista Secondary School
04.2001 -
Skills
LAN / WAN maintenanceExcel, Microsoft word, outlook, and power-point
Active Directory
Windows Server
AnyDesk
TeamViewer
Windows 7, 8, 10, 11
Network Administration
Windows Installation
Network Configuration
Microsoft Office 365
Web Development
Software Engineering
Programming
Accomplishments
CompTia A+ and N+
Work Readiness Program
Certification
A+ , N+
Timeline
IT Field Support Technician
SAFRICLOUD
06.2022 - 07.2022
Sales and service agent
CCI Call Centers
08.2019 - 02.2020
LAN Assistant
Damelin College
01.2019 - 05.2019
A+ , N+
05-2018
Trainee
Bytes People
05.2018 - 09.2018
Diploma -
Solvista Secondary School
04.2001 -
Diploma - Information Technology
Damelin College