Minah Akibor
Service Advisor
Centurion
Summary
Hardworking employee enthusiastic about learning auto motive aftersales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
1
1
Certification
3
3
Language
Work History
Automotive Service Advisor
Sandown Commercial Vehicles
Centurion
02.2011 - Current
- Answered questions and provided information about [Area of expertise].
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Documented problems and corrective actions to maintain records.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
- Developed process improvements to enhance overall delivery of service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Explained estimates and determined repair timelines to manage customer expectations.
- Coordinated with parts department to determine availability of necessary components.
Education
GED -
01.1994 - 12.1994
- Continuing education in Certificate in Business Management
Skills
Complaint resolution
undefinedCertification
CSA - Certified Service Advisor
Timeline
Automotive Service Advisor - Sandown Commercial Vehicles
02.2011 - Current
Middleburg Senior Secondary School - GED,
01.1994 - 12.1994
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