Millicent MOLLO
Pretoria
Summary
Results-oriented Deputy Manager with expertise in team leadership and operational management. Led initiatives that streamlined processes, improved customer satisfaction, and drove sales growth. Skilled in conflict resolution and fostering cohesive teams, consistently delivering outcomes that align with organisational objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deputy Manager
VFS Global
Pretoria , South Africa
08.2016 - Current
- Managed daily operations, delegating tasks to team members to enhance team productivity and operational efficiency.
- Conducted performance appraisals, providing constructive feedback and setting goals for team members.
- Handled customer complaints, resolving issues with professionalism to maintain high satisfaction levels.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Facilitated cross-departmental communication, ensuring alignment and smooth operation of business activities.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Investigated issues affecting organisational operations and service delivery, preparing detailed reports and recommending corrective actions based on root cause analysis.
- Implemented health and safety protocols to ensure a safe working environment for all staff.
Education
Diploma of Higher Education - Teaching
MYSANTS
Pretoria,GautengSkills
- Team management
- Operational efficiency
- Performance appraisal
- Customer satisfaction
- Process improvement
- Strategic planning
- Leadership skills
- Decision-Making competence
- Data analytics
- Product or service knowledge
- Quality assurance processes
- Strategic business planning
- General office administration
- Budgeting and financial analysis
- Physical resource management
Certification
Matric Certificate
- Code10 License
References
- Dudu Mahlangu Operation Manager
- Contact Number 0662372738
Timeline
Deputy Manager
VFS Global
08.2016 - Current
Diploma of Higher Education - Teaching
MYSANTS