Millicent Mmashela Aphane

Key Skills & Competencies

• Store & Franchise Compliance
  Conduct regular site visits and evaluations (6-week cycle)
  Ensure franchisee compliance with brand standards and operational manual
  Implement and maintain POS systems for franchisee operations
  Drive revenue growth in ICU stores
• Reporting & Data Analysis
  Provide insights and advice on store profitability and performance
  Perform compliance audits and identify growth opportunities
  Monitor product movement, sales patterns, and suggest improvements
  Document and report franchise issues and critical incidents
  Evaluate sales performance and collect/store data for analysis
• Training & Development
  Develop and implement training programs for franchisees and staff
  Collaborate with vendors to improve store profitability
  Conduct on-site training sessions as needed
  Manage ACDC Express League activities
• Stock Management
  Oversee stock management, monitor backorders and stock levels
  Identify top-performing categories and locations
  Manage minimum stock levels and obsolete inventory
  Upsell interlinked products to increase sales and basket value
• Client Relationship Management
  Provide franchisee support and maintain consistent communication
  Assist with IT equipment maintenance and business operations
  Resolve conflicts and issues within the franchise network
  Aid in recruitment, training, and succession planning
• Effective Teamwork & Self-Management
  Manage personal priorities to meet deliverables
  Actively contribute to team success and support colleagues
  Uphold company values and demonstrate effective communication
  Show strong critical thinking and clarity in judgment
• Financial Analysis
  Assess financial health of stores (cash flow, profitability, costs)
  Work with management to resolve financial issues and improve budgeting
  Collaborate with finance teams to drive recovery and improve revenue
  Provide regular reports and financial recommendations to senior management

• Company Overview: Capitec Bank - Germiston The Reef
• Alfa calls (calling clients and processing credit for clients over the phone daily , outbound)
• Responsible for providing excellent client service by fulfilling and exceeding the clients expressed need (Save, Transact, Credit and Insure).
• Accurately and Kmeously, gather and capture client informaKon for loan approvals and conduct deposit/enquiry transacKons.
• Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.
• PresenKng and conducKng self in accordance with brand expectaKons.
• AssisKng clients manage their finances.
• AssisKng clients carry out complex transacKons.
• Grant credit according to bank policies and procedures.
• Check completeness and validity of documents.
• ParKcipate in markeKng/promoKonal acKviKes by assisKng the acquisiKon/employer sale team with branch take on.
• Handling clients complaints and disputes.
• AssisKng clients taking up insurance and submi g claims.
• Card merchant support ( sales of POS MACHINES)
• Capitec Bank - Germiston The Reef

• Company Overview: Capitec Bank - Germiston
• Floor management
• Welcoming Clients into the branch
• AssisKng with ATM maintenance and clients at the ATM
• AssisKng client with app demonstraKon
• Explaining our product offer to the client from the entrance.
• Receiving and sign for deliveries
• Capitec Bank - Germiston

• Company Overview: La Senza - Eastgate
• Consumer sales
• CompleKng weekly AdministraKon
• Housekeeping
• La Senza - Eastgate