Millicent Mlangeni
JOHANNESBURG
Summary
I am eager to thrive in an environment that fosters professional growth and success. My goal is to effectively utilize my skills and knowledge, contributing meaningfully to the organization's objectives while advancing my own career.
Overview
13
13
years of professional experience
Work History
Customer Support
TI Networks
06.2023 - Current
- Expertly managed and resolved technical support complaints, ensuring compliance with organizational service levels
- Efficiently escalated queries to systems for in-depth investigation
- Performed troubleshooting to quickly address and resolve users' technical errors
- Seamlessly transferred calls to appropriate departments for enhanced service delivery
Service Consultant
Discovery Limited
06.2017 - Current
- Handle and resolve technical support customer complaints while complying with internal/ organizational service levels
- Navigating users through discovery digital platforms
- Escalate queries to systems for further investigation
- Troubleshooting with users when they experience technical errors on the digital platforms
- Assisting healthcare providers on Healthid on discovery website and iPad
- Navigating financial advisers on Discovery world
- Transferring calls to the relevant departments
Data capture
Department of health and social development
01.2012 - Current
- Capturing data into TIER.net system daily, generating and printing reports for submission to facility manager, ensuring that a valid database with relevant information is available, properly indexed and updated
- Maintaining clean, neat and organized registry
- Reporting back log/issues in reception to facility manager and capturing and verifying data into information systems
Call Centre agent
Cornerstone Training
12.2011 - Current
- Responsibilities included helping clients who had queries about the training at cornerstone
- Made follow ups to the clients who attended but suddenly dropped out
- Assisted clients who made bookings to come in for registrations and also captured data of current students
Education
IT Technical Support -
Torque IT
01.2017
Contact Centre Certificate -
Cornerstone Training
01.2011
Senior Certificate -
General Smuts High School
01.2009
Skills
- Communication skills
- Stress management
- Troubleshooting skills
- Problem solving
- Time management
- Ability to work under pressure
- Interpersonal Skills
- Computer Literate
- Customer Services
- Data capture
- Technical troubleshooting
- Query escalation
References
- Patricia Moabi, Market Avenue Clinic, 016 930 6019
- Seipati Mokubung, Discovery Limited, 063 074 1485
- Thabiso Sebotsa, TI Networks, 081 424 2414
Languages
English
Personal Information
- Date of Birth: 01/06/91
- Nationality: South African
- Driving License: Code 10
- Marital Status: Single
Languages
Isizulu
First Language
English
Proficient (C2)
C2
Sesotho
Advanced (C1)
C1
Afrikaans
Intermediate (B1)
B1
Timeline
Customer Support
TI Networks
06.2023 - Current
Service Consultant
Discovery Limited
06.2017 - Current
Data capture
Department of health and social development
01.2012 - Current
Call Centre agent
Cornerstone Training
12.2011 - Current
IT Technical Support -
Torque IT
Contact Centre Certificate -
Cornerstone Training
Senior Certificate -
General Smuts High School
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