Milgar Marokhu

• Log service calls and follow ups
• Liaise with dealers and clients regarding any updates or delays
• Invoicing - To process and ensure the accuracy of the invoices
• Spare’s allocation - allocation of spares from stores to the scheduled work as requires
• Work in Progress –Reconcile all open outstanding jobs where cost allocated to
• Credit notes - Assist the invoicing clerk to investigate and process Credit notes
• Quoting – Generate quotes and sent it to customers – Do quote follow-ups
• Filing – general filing and scanning of documents on all internal systems
• Job Scheduling and planning – schedule technician jobs check with technicians on progress
• General administration
• General customer services.

• Capturing in accordance with order capturing procedure
• Daily filing of all orders received in accordance with call center filing procedure
• Processing current and new orders
• Attending of all order mailboxes.

· Processes customer and account source documents by reviewing data for deficiencies.

· Prepares source data for computer entry by compiling and sorting information.

· Maintains database by entering new and updated customer and account information.

· Maintains operations by following policies and procedure and reporting needed changes

· Contribute to team effort by accomplishing related results as needed.

· Resolve deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.