mildred mokgoadi

• Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
• Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
• Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
• Conducted research to answer questions and handle issues using multiple systems and resources.
• Responding to emails on the shared mailbox and allocating mails to agents where required

Sending Proof of Delivery on Sherloc to Brokers and Importer of Record
• Generate handover invoices with the required billing information of the Broker
• Send completed handover information including Commercial Invoice, AWB, Freight Invoice, where required as well as a handover tax invoice
• Validate broker EDI releases (using the following DHL systems: Sherloc, DCE, DCM, DPM, ECIS, MS Teams) before the delivery/collection of the shipment
• Communicate with Importer of Record or Broker in case of any discrepancies or further information required
• Create an ODD and ST checkpoint for all shipments that need to be collected by the Broker.
• Complete a Red Alert and SS Letters for the Broker and Importer of Record for shipments aged 10 days and 14 days respectively
• Capture notification and verification information and documents in DPM, GIA and MS Teams
• Ensuring all broker documents are uploaded into GIA
• Follow-ups and notifications to customers regarding broker collection requirements and confirmation of DHL services
• Monthly independent checks of the process (documents, process, and other checks)

Technical Support Intern

• Responsible for IT infrastructure.
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Diagnosing and determining the root of their problem.
• Providing timely and accurate feedback.
• Following up with log calls to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out and configuration of ICT infrastructure.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

• Inspecting devices and reporting any faults to Team leaders and project managers.
• Identifying faults, updating, and troubleshooting wherever possible.
• Analyzing the performance of devices, then making suitable recommendations.
• Running SQL on devices.
• Performing MDM (Mobile Device Management for Windows) for securing devices by configuring restrictions to disable copy and paste operations, location services, cameras, NFC, and much more

• Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.