Mildred Mgobhozi

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Opened and closed seating sections according to volume of guests.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Completed daily side work and opening and closing duties without fail.

Managed restaurant reservations through both manual and online systems.

Year end functions

• Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options.
• Conducted venue tours for potential clients, showcasing the facility''s features and customizing event proposals based on their needs.
• Maintained accurate records of bookings, ensuring timely invoicing and payment tracking for financial accuracy.
• Enhanced communication between departments for seamless event coordination and successful execution of projects.
• Provided exceptional customer service by resolving booking issues promptly and professionally.
• Developed strong relationships with clients, leading to repeat business and increased revenue.

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Used cash registers and credit card machines to cash out customers.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Processed orders and sent to kitchen employees for preparation.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.