Open To Work
Mildred Baipidi Malatsi
Medical Billing Administrator
Pretoria
Summary
Goal-oriented professional with a positive outlook and a commitment to excellence. Possesses strong interpersonal and organizational skills, with a focus on integrity and high performance. Seeking a position in a reputable company that values skill development and offers opportunities for growth. Aims to build a successful career while effectively addressing challenges and contributing to team success.
Overview
15
15
years of professional experience
Work History
Dental Assistant
Kids Dental Home
03.2026 - Current
- Assisted in patient management and scheduling to optimize daily operations.
- Prepared treatment rooms and sterilized instruments following strict safety protocols.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Collaborated with dentists to ensure accurate patient records and treatment plans.
- Monitored inventory levels of dental supplies, placing orders as necessary for continuity of care.
- Trained and mentored junior dental assistants on clinic procedures and best practices.
- Implemented efficiency improvements in workflow, reducing patient wait times significantly.
- Coordinated with insurance providers to facilitate claims processing and enhance patient satisfaction.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Prepared patient x-rays and images for dentist review.
Stock Controller
BGM Pharma
01.2026 - 02.2026
- Managed inventory levels to optimize stock availability and minimize discrepancies.
- Coordinated order fulfillment processes to ensure timely delivery of pharmaceutical products.
- Implemented inventory control measures, improving accuracy in tracking stock movements.
- Analyzed supply chain data to forecast demand and adjust purchasing strategies accordingly.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Determined and performed appropriate adjustments of authorized stock levels.
- Optimized warehouse organization for improved accessibility and faster order fulfillment times.
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
- Streamlined stock management processes for increased efficiency and reduced waste.
- Coordinated with quality assurance team to ensure that incoming products met established quality standards, preventing potential stock issues related to defective items.
- Assisted in budget preparation and forecasting activities by providing accurate inventory data and analysis of past trends.
- Reduced instances of stock shortages by maintaining close communication with suppliers and closely monitoring demand trends.
- Performed root cause analysis on inventory discrepancies, implementing corrective actions for long-term resolution.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Received new stock and input values into computer system.
- Kept work areas neat, clean and free from debris.
- Recorded daily activities for inventory control.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Checked product levels and recommended new purchases.
Billing/ Collections Administrator
Fresenius Medical Care South Africa ( Pty)Ltd
08.2019 - 12.2025
- Open accounts for new patients for both Chronic and Acute renal treatment.
- Ensure all patients have the necessary authorizations for medical aid coverage of dialysis services.
- Collect daily billing documentation from each dialysis clinic to validate the treatments billed.
- Conduct daily billing of treatments and reconcile with unit figures each day.
- Verify patient benefits, membership and eligibility .
- Provide daily updates to the Line Manager regarding billing status and reasons for discrepancies between treatments recorded in the billing system and those submitted by dialysis unit staff .
- Submit all billed treatments/claims to the medical aid schemes daily to ensure prompt payments.
- Follow - up monthly on outstanding accounts with patients, medical aids and provincial institutions to identify and resolve non - payment issues for timely payment.
- Reconcile all treatments billed at month - end to confirm accurate capture in the billing system.
- Compare billing records with Euclid at month - end to ensure all treatments performed at dialysis clinics are accurately reflected on the billing system .
- Collect and submit the required clinical documentation for pre - authorisation request.
- Track pending authorisations and follow - up to ensure timely approvals.
- Handle pre - authorisation denials by submitting additional information or lodging appeals where needed .
- Stay up to date with medical aid rules, authorisation processes and policy changes .
Theatre Receptionist
Louis Pasteur Hospital
04.2019 - 07.2019
- Receive all Calls and direct them to relevant personnel .
- Compile theatre lists .
- Prepare and submit theatre statistics.
- Order theatre supplies and stationery.
- Order Dr's refreshments and food .
- Charge theatre billings .
- Assist stock controller with ordering theatre stock.
- Participate with stock counts.
Administrator (3 Month Stand - In Contract)
MBTM Holdings
01.2019 - 03.2019
- Conduct clerical duties, including filing, answering phone calls, responding to emails preparing documents, ordering and purchasing of stationary, cleaning chemicals and safety equipment.
- Meeting with suppliers and maintaining relations.
- Schedule meetings and travel arrangements for senior members of the company
- Monitor the production staff.
- Updating of employee files
- Placing orders with suppliers
- Taking minutes in meetings
- Arranging in - house and external events
- Organising, arranging and coordinating meetings
- Handling internal and external communication and management systems
- Operating Switchboard
Pre - authorization consultant
Medscheme Holdings (Polmed )
12.2015 - 05.2018
- Engage service - related calls and queries from members and service providers.
- Authorise hospital admissions as per scheme guidelines.
- Verify in - hospital benefits and funding.
- Manage surgical and medical cases within defined cost limits .
- Handle queries related to designated service providers, co - payments and penalties .
- Refer complex and high - cost cases for further review.
- Maintain up - to date knowledge of product changes and clinical guidelines.
- Achieve service delivery targets, including call centre SLAs .
Pre - authorization consultant
Metropolitan Health Group
10.2012 - 11.2015
- Engage service - related calls and queries from members and service providers .
- Verify in - hospital benefits and funding.
- Manage surgical and medical cases within defined cost limits .
- Handle queries related to designated service providers, co - payments and penalties .
- Refer complex and high - cost cases for further review.
- Maintain up - to date knowledge of product changes and clinical guidelines.
- Achieve service delivery targets, including call centre SLAs .
Receptionist
Super rent Rental and Logistics
01.2011 - 09.2012
- Answering of telephones.
- Customer Queries.
- Vehicle movement registry .
- Setting up driver's time sheets .
- Data Capturing .
- Front office organizer.
- Attending to breakdowns .
Education
Basic ICD 10 Code And CCSA Coding - Basic To Anatomy And Physiology
Africode
Randburg 12.2013
Matric ( Senior certificate) - undefined
Motswedi High school
01.2003
Skills
Patient registration processes and claims submission
Medical terminology knowledge base
Payment posting with EOB understanding
Compliance with HIPAA standards
Utilization management system expertise
Proficiency in Microsoft Office applications
SAP system knowledge
IKAT and Nexus platform experience
Reflections and Qualsa software skills
Familiarity with SynchraMed tools
Effective time management strategies
Problem-solving techniques
Quality-oriented mindset
Critical thinking capabilities
Adaptability alongside flexibility
Active listening practices
Communication proficiency
Collaborative teamwork skills
Leadership qualities
Timeline
Dental Assistant
Kids Dental Home
03.2026 - Current
Stock Controller
BGM Pharma
01.2026 - 02.2026
Billing/ Collections Administrator
Fresenius Medical Care South Africa ( Pty)Ltd
08.2019 - 12.2025
Theatre Receptionist
Louis Pasteur Hospital
04.2019 - 07.2019
Administrator (3 Month Stand - In Contract)
MBTM Holdings
01.2019 - 03.2019
Pre - authorization consultant
Medscheme Holdings (Polmed )
12.2015 - 05.2018
Pre - authorization consultant
Metropolitan Health Group
10.2012 - 11.2015
Receptionist
Super rent Rental and Logistics
01.2011 - 09.2012
Matric ( Senior certificate) - undefined
Motswedi High school
Basic ICD 10 Code And CCSA Coding - Basic To Anatomy And Physiology
Africode