Summary
Overview
Work History
Education
Skills
Websites, Portfolios and Profiles
References
Timeline
Generic
Milani Ngxokela

Milani Ngxokela

11 Woodbine road Rondeborsh

Summary

Motivated professional with diverse experience in customer service and technical support. Brings strong analytical skills and a commitment to problem-solving, ensuring positive user experiences and efficient operations. Cultivates effective communication and collaboration to support team objectives.

Overview

3
3
years of professional experience

Work History

Web Support Agent

EXL SERVICE SA (pty) ltd
Cape Town
10.2024 - 03.2026
  • Proactively identifying and resolving technical issues that users encounter while using the website.
  • Troubleshot website functionality, resolving technical issues to enhance user experience.
  • Answered customer questions about website features, products, and services, ensuring clarity and support.
  • Maintained accurate records of customer interactions and resolutions in ticketing system, facilitating streamlined support.

Receptionist

NGENA SLEEP AND GO GUESTHOUSE
Bellville
06.2024 - 10.2024
  • Coordinated guest bookings and confirmations for accommodations
  • Handled calls and emails to provide timely assistance to guests
  • Managed inventory of guesthouse supplies to ensure availability

Cashier

CASH CRUSADERS
King William's Town
06.2023 - 10.2023
  • Processed customer payments with attention to detail to ensure accuracy
  • Facilitated sales transactions to enhance customer satisfaction and streamline service
  • Responded to customer calls and emails promptly
  • Oversaw inventory management for shop supplies

Education

BACHELOR OF CITY PLANNING HONS - CITY AND REGIONAL PLANNING

UNIVERSITY OF CAPE TOWN
Cape Town, WC
06-2026

OCCASIONAL NON-DEGREE STUDIES - URBAN PLANNING

UNIVERSITY OF CAPE TOWN
Cape Town, WC
01-2024

BACHELOR OF ARTS - GEOGRAPHY AND ANTHROPOLOGY

RHODES UNIVERSITY
Grahamstown, EC
01-2022

MATRIC - ISIXHOSA HL, ENGLISH FAL, MATHEMATICS, PHYSICAL SCIENCES, LIFE SCIENCES, GEOGRAPHY AND LIFE ORIENTATION

PABALLELO HIGH SCHOOL
Upington, NC
01-2018

Skills

  • Technical support
  • Technical troubleshooting
  • SalesForce CRM
  • Client support
  • Data management
  • Reporting & Documentation
  • Research & Policy Review
  • GIS/ Spatial analysis

Websites, Portfolios and Profiles

http://www.linkedin.com/in/milani-ngxokela87850a1a3

References

Available upon request

Timeline

Web Support Agent

EXL SERVICE SA (pty) ltd
10.2024 - 03.2026

Receptionist

NGENA SLEEP AND GO GUESTHOUSE
06.2024 - 10.2024

Cashier

CASH CRUSADERS
06.2023 - 10.2023

BACHELOR OF CITY PLANNING HONS - CITY AND REGIONAL PLANNING

UNIVERSITY OF CAPE TOWN

OCCASIONAL NON-DEGREE STUDIES - URBAN PLANNING

UNIVERSITY OF CAPE TOWN

BACHELOR OF ARTS - GEOGRAPHY AND ANTHROPOLOGY

RHODES UNIVERSITY

MATRIC - ISIXHOSA HL, ENGLISH FAL, MATHEMATICS, PHYSICAL SCIENCES, LIFE SCIENCES, GEOGRAPHY AND LIFE ORIENTATION

PABALLELO HIGH SCHOOL

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Milani Ngxokela