Mila Oberholzer
Customer Service And Sales Agent
Centurion
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
12
12
years of professional experience
5
5
Languages
Work History
Admin
LunchCard Cashless Solutions
01.2021 - Current
- Temporary position for managing new school year overflow of General admin, receptionist duties, email and phone lead communication, office management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Participated in initiatives aimed at improving overall team performance and enhancing the quality of support provided to customers.
Sales and telesales
Q-photo and Platinum Life
01.2013 - 01.2020
- Allocate Open/closing duties, Enforce quality standards Camera sales and quality control, Promotional sales, Telephonic marketing and promotions, Target and performance driven work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Part-time language tutor
Scholars Plight
01.2021 - Current
- Create and facilitate additional language lessons and notes to assist learners in achieving their goal results and fluency.
- Setting of mock exams and in-depth analysis of their shortcomings and formulate a plan to rectify the situation.
Locum Teacher
Hoërskool Eldoraigne
01.2024 - Current
- Create and facilitate lesson plans, classroom activities and control, extra-curricular activities and assignments setting and marking.
Camp counsellor
Kids in Action
01.2013 - 01.2017
- Company Overview: Charity outreach program for disadvantaged children
- Administering Medication, General Care, Emotional Support and Feedback.
- Run Developmental Tasks, Manage Activities and Schedule.
- Charity outreach program for disadvantaged children
ESL Teacher
TutorABC
01.2019 - 01.2021
- Teach and guide learners (ages 5-65+) grammar, pronunciation, syntax, and vocabulary from absolute beginner level to advanced levels.
Additional Language Teacher
Wingu Academy
01.2021 - 01.2024
- Create and facilitate Cambridge adjacent syllabi for German, English and Spanish.
- Create and design coursework, class content and level appropriate exams.
- Teaching and creating engagement on an online platform, asses, mark and run grades processing.
- Embedding of online coursework and additional materials.
- Facilitate one-on-one academic support sessions as required.
Education
Bachelor of Arts - Langauges
University of Pretoria
Pretoria 04.2001 -
Skills
- time management
- sales
- customer relations
- content creation
- syllabi design
- language acquisition guidance
- HTML embedding
- teaching
- grades processing
- Microsoft Office
- copy-editing
- proofreading
Customer feedback analysis
Complaint handling
Client retention strategies
Up-selling techniques
Strong interpersonal skills
Customer service
Professional telephone demeanor
Call center operations
Office equipment proficiency
Complaint resolution
Certificates
Available upon request
Timeline
Locum Teacher
Hoërskool Eldoraigne
01.2024 - Current
Admin
LunchCard Cashless Solutions
01.2021 - Current
Part-time language tutor
Scholars Plight
01.2021 - Current
Additional Language Teacher
Wingu Academy
01.2021 - 01.2024
ESL Teacher
TutorABC
01.2019 - 01.2021
Sales and telesales
Q-photo and Platinum Life
01.2013 - 01.2020
Camp counsellor
Kids in Action
01.2013 - 01.2017
Bachelor of Arts - Langauges
University of Pretoria
04.2001 -
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