MILA BENTSILE
Pretoria,South Africa
Summary
Dynamic and adaptable professional with extensive expertise in customer education and onboarding, bilingual communication, and proactive follow-up behavior. Demonstrates a patient attitude and positive disposition, excelling in public speaking and product knowledge. Proven track record in team leadership, problem-solving, and sales expertise, with resilience to stressful situations. Possesses a deep understanding of fashion knowledge and thrives as an adaptive team player. Committed to leveraging skills to drive customer satisfaction and business growth.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
3
3
years of professional experience
Work History
Customer service representative
Kfc
Johannesburg, Gauteng
01.2023 - 09.2025
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Collaborated with sales team to maximise product visibility and sales.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Assisted customers in making informed decisions by providing detailed product information.
- Performed administrative duties contributing towards smooth store operations.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Ensured smooth running of operations with timely preparation of reports.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Maintained up-to-date knowledge, resulting in effective product promotion.
Resolution consultant
Nimble credit solutions
Johannesburg, Gauteng
05.2024 - 01.2025
- Restructured debt plans easing financial burdens on struggling clientele.
- Streamlined the debt management process, improving efficiency and effectiveness.
- Bolstered customer satisfaction levels with bespoke miniature creations for hobbyists and collectors.
- Fostered strong relations with antique dealers and collectors for mutual benefit.
- Achieved lower bad debt levels with strategic collection strategies.
- Liaised with solicitors and bailiffs when necessary to enforce payments from uncooperative debtors.
- Developed strategies to improve debt collection rates.
Hostess
Rockets
Johannesburg, Gauteng
10.2023 - 01.2025
- Assisted elderly or disabled guests from entrance to their seats, showing empathy and care.
- Greeted customers over the phone politely while taking down reservation details accurately.
- Worked in high-pressure situations whilst maintaining composure and professionalism.
- Enhanced guest experience by welcoming patrons warmly upon arrival.
- Kept abreast with daily specials or changes in the menu to provide accurate information to guests.
- Liaised with event coordinators during special events for seamless execution of duties.
- Managed reservations and seating arrangements for smooth operations.
Education
Certificate of Higher Education - National Civic and Health Skill Programme
Higher Health Civic Education
Pretoria, Gauteng 03.2025 - 03.2025
Certificate of Higher Education - Fashion Design
Stadio School of Fashion
Johannesburg, Gauteng 03.2022 - 12.2022
Diploma of Higher Education - Fashion Design
Tshwane University of Technology
Pretoria, Gauteng 01.2025 -
Skills
- Customer education and onboarding
- Bilingual or multilingual
- Proactive follow-up behaviour
- Patient attitude
- Positive disposition
- Public speaking
- Product knowledge
- Team Leadership
- Problem-solving
- Sales expertise
- Resilience to stressful situations
- Fashion knowledge
- Adaptive team player
Languages
English
Fluent
Xhosa
Native
Zulu
Advanced
Pedi
Upper intermediate
Affiliations
- Ethical Fashion
- Traveling
- Reading
References
References available upon request.
Timeline
Certificate of Higher Education - National Civic and Health Skill Programme
Higher Health Civic Education
03.2025 - 03.2025
Diploma of Higher Education - Fashion Design
Tshwane University of Technology
01.2025 -
Resolution consultant
Nimble credit solutions
05.2024 - 01.2025
Hostess
Rockets
10.2023 - 01.2025
Customer service representative
Kfc
01.2023 - 09.2025
Certificate of Higher Education - Fashion Design
Stadio School of Fashion
03.2022 - 12.2022
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