Mikhill Raj Marcharchand
Services Consultant
Royal Road St Julien D'hotman
Summary
Achieved significant service quality improvements in the Micro Team, fostering good client relationships through strategies and efficient problem-solving. Good technical knowledge and client relationship building. Previously helped in implementing processes like issue log, tools to track issues throughout a project.
I use at best a collaborative mindset and technical skills to deliver the necessary numbers to help the team achieve the quarterly targets. The objective is to seek and maintain full-time position that offers professional challenges utilizing interpersonal, consulting and project management skills to help the team achieve great numbers.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Services Consultant
Dayforce
09.2019 - Current
- Developed strong relationships with clients through consistent communication and timely followups.
- Implemented innovative strategies to optimize service quality and efficiency, resulting in higher customer satisfaction levels.
- Streamlined internal processes for faster service delivery, enhancing customer experience.
- Improved customer satisfaction by efficiently addressing and resolving service-related issues.
- Delivered comprehensive training sessions for new hires, ensuring smooth transition into their roles as Services Consultants.
- Participated in professional development opportunities, staying current with industry trends and best practices.
- Adapted communication style according to client preferences, fostering rapport and trust among diverse clientele.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Consulted with businesses to supply accurate product and service information.
- Mentored junior team members, sharing industry insights and best practices for improved performance.
- Managed over 50 Micro DFTA projects
Software Developer Intern
Ceridian HCM
05.2019 - 08.2019
- Collaborated with team members to design, develop, and launch a user-friendly software product.
- Worked with developers to identify and remove software bugs.
- Optimized code performance by identifying bottlenecks and refactoring for improved efficiency.
- Wrote clear, clean code for various projects.
- Showcased excellent time management skills while juggling multiple tasks simultaneously under tight deadlines.
- Participated actively in peer-to-peer learning opportunities which helped expand personal skillset as well as foster a collaborative work environment.
- Developed Progress bar project using C# & ASP.NET programming language.
- Participated in brainstorming sessions to generate innovative ideas, leading to several successful project outcomes.
- Acquired knowledge about industry best practices concerning security measures when implementing new modules or modifying existing ones.
- Developed strong problem-solving skills by troubleshooting complex issues during the internship period.
- Partnered with team members to learn best practices in software design.
- Coordinated project tasks among multiple departments.
- Developed reports using SQL server reporting services.
Microsoft Student Partner
Microsoft Mauritius
10.2018 - 12.2018
Web Developer Intern
Nurabytes
11.2017 - 12.2017
- Developed user interfaces with modern JavaScript frameworks, HTML5, and CSS3.
- Studied user requirements to gain strong understanding of project initiatives and deadlines.
- Wrote custom HTML and JavaScript for existing websites.
- Developed testing code for web-based applications.
- Used content creation tools and digital media to design web sites.
- Shadowed developers to learn key details about job duties and tasks.
Education
Master of Science - Software Project Management
University of Mauritius
Mauritius, Reduit 08.2020 - 10.2022
Bachelor of Science - Software Engineering
University of Mauritius
Mauritius, Reduit 08.2016 - 05.2019
Cambridge A-Levels - Science
St Mary's College
Rose Hill 01.2015 - 11.2015
Skills
Creative solutions
Client Relationship Building
Collaborative mindset
Service Delivery
Listening Skills
Customer Service
Technical knowledge
Team Collaboration
Attention to Detail
Documentation And Reporting
Problem-Solving
Problem-solving abilities
Active Listening
Goal Setting
Languages
English
Bilingual or Proficient (C2)
Timeline
Master of Science - Software Project Management
University of Mauritius
08.2020 - 10.2022
Services Consultant
Dayforce
09.2019 - Current
Software Developer Intern
Ceridian HCM
05.2019 - 08.2019
Microsoft Student Partner
Microsoft Mauritius
10.2018 - 12.2018
Web Developer Intern
Nurabytes
11.2017 - 12.2017
Bachelor of Science - Software Engineering
University of Mauritius
08.2016 - 05.2019
Cambridge A-Levels - Science
St Mary's College
01.2015 - 11.2015
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