MIKE CHIJIKA
Cape Town
Summary
Dynamic customer service professional with a proven track record at Alorica, excelling in problem-solving and communication. Skilled in MS Office 365 and marketing, I effectively resolved customer complaints and enhanced service delivery, contributing to improved client satisfaction and operational efficiency. Passionate about leveraging my expertise to drive success in future roles.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Alorica
Cape Town
09.2025 - Current
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions in the database.
- Collaborated with team members to enhance service delivery processes.
- Educated customers on product features and usage for better understanding.
- Managed high call volumes while maintaining quality service standards.
- Provided feedback to management on recurring customer issues and trends.
Sales manager
Blb Production
Cape Town
02.2023 - 12.2024
- Customer service
- Marketing
- Blb Production is a photography and videography company.
- Skills developed: Communication, Project management, Marketing, Critical thinking
Sales attendant
LeadOutSource
Cape Town
01.2022 - 07.2023
- Follow up on clients
- Assist clients with tailored services
- Market new equipment
- This is a global company dedicated to supporting healthcare and eCommerce businesses with tailored, highquality services.
Data entry clerk
The Tandem Flight
Cape Town
01.2022 - 01.2023
- Record customers details before they fly
- Record any other information the company wanted to keep in their data base
- This company allows passengers to experience flight with an experienced pilot.
- Skills developed: Ms office 365
Machine operator
CyberTrack
Cape Town
01.2020 - 09.2020
- Operate the printers
- Pack products for delivery
- CyberTrack is a company specialised in access control wristbands.
- Skills developed: Attention to details, Flexibility
Assistant event planner
Urbantonic
Cape Town
01.2019 - 01.2020
- Prepare events for companies or individuals that booked with Urbantonic.
- Make sure the company's equipments are returned after the event.
- Urbantonic is one of SA's premier and most well-established event management company.
- Skills developed: Awareness, Time management, Teamwork, Organisation
Education
Diploma in Business Accounting -
IIE Rosebank College
Cape Town01.2026
Sage University
07.2022
PC Assembly -
Y2k College
Cape Town09.2020
English literacy certificate -
Y2k College
Cape Town12.2019
high school diploma - literary studies
Imara Institute
Lubumbashi06.2018
Skills
- MS Office 365
- Marketing
- Customer service
- Team collaboration
- Data entry
- Time management
Projects
Created KML Holding, a business manufacturing and selling cupcakes, muffins, waffles, selling customised keychains, and offering video games tournaments., 2022 Started PhotoXpress, a new photography company to provide affordable services., 2024
Certification
Fundamental Business Ethics - Rosebank College.
References
- Mr. William, +27 82 225 2885, william@cybertrack.co.za, CyberTrack
- Mondre Hess, +27 63 869 4442, mondre@urbantonic.co.za, Urbantonic
- Mike Okito, +27 84 919 3262, info@tandemflight.co.za, The Tandem Flight Paragliding
- Nehemie Tabala, +27 61 105 2895, nemstabala21@gmail.com, LeadOutSource
- Chris Azele, +27 64 729 1718, info@blbproduction.co.za, Blb Production
Languages
English
Advanced (C1)
C1
French
Native
Native
Swahili
Proficient (C2)
C2
Timeline
Customer Service Representative
Alorica
09.2025 - Current
Sales manager
Blb Production
02.2023 - 12.2024
Sales attendant
LeadOutSource
01.2022 - 07.2023
Data entry clerk
The Tandem Flight
01.2022 - 01.2023
Machine operator
CyberTrack
01.2020 - 09.2020
Assistant event planner
Urbantonic
01.2019 - 01.2020
Diploma in Business Accounting -
IIE Rosebank College
Sage University
PC Assembly -
Y2k College
English literacy certificate -
Y2k College
high school diploma - literary studies
Imara Institute