Mikayla Venter
Pretoria
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Versatile Bar Manager adept at overcoming challenges and streamlining operations.
Overview
2
2
years of professional experience
Work History
Receptionist/Administrative Manager
Dinokeng Resort
11.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected [Type] payments, processed transactions and updated relevant records.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Collaborated with team members on special projects, resulting in successful completion within tight deadlines.
- Improved office organization by implementing effective filing systems and document management practices.
- Coordinated travel arrangements for staff members, ensuring timely bookings and cost-effective options.
- Served as a liaison between clients and internal teams, facilitating clear communication channels for project success.
- Contributed to office efficiency by ordering supplies in advance of need, avoiding stock shortages or delays in tasks completion.
- Supported human resources department with recruitment efforts, including posting job openings online and scheduling interviews for candidates.
- Exceeded client expectations through personalized attention, delivering solutions tailored to individual needs.
- Managed invoicing procedures accurately resulting in fewer billing disputes from guests.
- Facilitated interdepartmental communication by acting as point of contact between different teams which helped streamline workflow.
- Conducted regular inventory checks on supplies allowing proactive restocking before depletion caused delays.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Entered and maintained departmental records in company database.
- Generated reports to suggest corrective actions and process improvements.
- Coordinated with human resources department to handle payroll and personnel databases.
- Maintained personnel records and updated internal databases to support document management.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Targeted new customers to grow geographic reach and increase revenue.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for [Number] employees.
- Trained team members on new hotel services and products to support promotional efforts.
Bar Manager/Bartender
Dinokeng Resort
11.2022 - 12.2023
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Followed strict recipes and drink measurements to minimize product used.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Coordinated with catering staff to deliver food services for special events and functions.
Shop Assistant
Dinokeng Resort
11.2022 - 12.2023
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined store operations with effective inventory management and restocking practices.
- Reduced wait times by efficiently processing transactions at the cash register.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Collaborated with team members to achieve overall store goals and objectives.
- Implemented visual merchandising strategies to attract customers and increase sales potential.
- Conducted regular inventory audits, identifying discrepancies and maintaining accurate stock levels.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Developed strong product knowledge, effectively educating customers on features and benefits.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Promoted special offers and discounts to boost revenue during promotional events or slow periods.
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Processed shipments upon arrival, quickly updating inventory systems for accurate tracking.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Participated in store meetings to discuss performance metrics, sales goals, and improvement strategies.
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Checked incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Helped managers with daily checklists and last-minute requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Housekeeping Assistant
Dinokeng Resort
11.2022 - 12.2023
- Streamlined housekeeping processes for increased efficiency and productivity with well-organized task management.
- Supported hotel operations by promptly attending to maintenance issues and reporting any damages or necessary repairs.
- Collaborated with other departments to ensure seamless guest experiences through effective communication and teamwork.
- Improved overall cleanliness ratings by consistently meeting or exceeding departmental goals and expectations.
- Assisted with laundry duties, ensuring timely delivery of fresh linens and towels to guest rooms.
- Maintained inventory of supplies and equipment, ordering new items as needed to keep stock levels at appropriate levels.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Implemented safety protocols to ensure a safe working environment for both staff and guests.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
- Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Completed schedules, shift reports, and other business documentation.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Ordered, maintained and distributed supplies and inventory.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Reviewed and oversaw construction and renovation projects.
Assistant to the Golf Director
Little Walmer Golf Club
02.2022 - 08.2022
- Enhanced customer satisfaction by providing exceptional service and product knowledge to golf shop patrons.
- Streamlined inventory management for optimal stock levels and efficient merchandise turnover.
- Assisted customers with equipment selection, ensuring appropriate fit and functionality for their individual needs.
- Maintained a clean, organized, and visually appealing pro shop environment for an enjoyable shopping experience.
- Coordinated golf tournament operations, resulting in successful events and positive participant feedback.
- Supported the Golf Pro with lesson scheduling and coordination, increasing student enrollment and retention rates.
- Processed sales transactions efficiently, maintaining accurate records of all financial activities within the pro shop.
- Managed club rental program, ensuring availability of quality equipment for visiting golfers.
- Promoted pro shop merchandise through thoughtful displays and strategic product placement, driving increased sales revenue.
- Contributed to membership growth by actively promoting club programs and benefits to prospective members during pro-shop interactions.
- Tracked pro shop performance metrics, identifying areas for improvement and implementing necessary changes.
- Handled member inquiries professionally, resolving issues promptly to maintain high satisfaction levels among clientele.
- Implemented targeted marketing initiatives to raise awareness about special promotions or upcoming events at the golf facility.
- Monitored inventory levels regularly to identify slow-moving items or reordering needs promptly, minimizing potential stockouts or overstock situations.
- Conducted routine maintenance on golf carts as needed, contributing to a well-maintained fleet ready for use at any time by players.
- Stayed up-to-date on industry trends and new product releases, enabling informed recommendations for customers seeking the latest golf technology.
- Assisted in the planning and execution of seasonal sales events, attracting a larger customer base and increasing overall pro shop revenue.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
- Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
- Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
- Modeled professional conduct and safe working habits throughout club and encouraged others to follow safety protocols.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Collaborated with other departments to create cross-functional initiatives, improving overall club performance.
- Coordinated special events such as charity tournaments or corporate outings, generating additional revenue streams for the club.
- Troubleshot and repaired issues with equipment.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Education
Secretarial Studies And Office Administration
Akademia
Pretoria, South Africa12.2021
High School Diploma -
Hoërskool Waterkloof
Pretoria, South Africa12.2019
Skills
- Office Management
- Supply Management
- Customer and client relations
- Expense Reporting
- Project Management
- Customer Service
- POS Software Knowledge
- Bar Management
- Event Coordination
- Guest Interaction
- Mixology
Timeline
Receptionist/Administrative Manager
Dinokeng Resort
11.2022 - 12.2023
Bar Manager/Bartender
Dinokeng Resort
11.2022 - 12.2023
Shop Assistant
Dinokeng Resort
11.2022 - 12.2023
Housekeeping Assistant
Dinokeng Resort
11.2022 - 12.2023
Assistant to the Golf Director
Little Walmer Golf Club
02.2022 - 08.2022
Secretarial Studies And Office Administration
Akademia
High School Diploma -
Hoërskool Waterkloof
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