Mikayla Storm

As a Concierge at No Joke Marketing, I specialize in booking tours for childcare centers by managing and converting incoming leads through the CRM system, Go High Level. My role requires strong communication skills, lead nurturing, and relationship management to ensure a seamless booking experience. Additionally, I have been temporarily assisting the sales team by phoning incoming leads and webinar attendees to book strategy calls, further enhancing my appointment-setting expertise.

Childcare Tour Booking & Lead Management:

• Handling inbound calls and leads efficiently, answering inquiries, and providing information about childcare center tours.
• Utilizing Go High Level CRM to track, manage, and follow up on leads to ensure successful tour bookings.
• Proactively following up with childcare center directors to confirm scheduled tours and maintain strong communication.
• Maintaining a high conversion rate by nurturing leads and addressing concerns to encourage tour attendance.

Sales Team Support & Appointment Setting:

• Outbound Calling: Proactively calling incoming leads and webinar attendees to schedule strategy calls for the sales team.
• Lead Qualification: Assessing potential clients’ needs to ensure they are the right fit before booking strategy calls.
• CRM Management: Logging all interactions and updating lead statuses within Go High Level for accurate tracking.
• Follow-Up & Nurturing: Engaging with leads through follow-up calls and emails to increase show-up rates for booked strategy calls.
• Collaboration with Sales Team: Communicating effectively with the sales team regarding scheduled appointments and lead insights.

By integrating both lead nurturing and appointment-setting responsibilities into my role, I have strengthened my ability to drive engagement, optimize scheduling processes, and support revenue growth.

Reference: Clarisse Olivier, Chief Operating and Marketing Officer, No Joke Marketing, clarisse@nojokemarketing.com, +27 79 712 7735

As a Schedule Administrator for the Technical and Solar Team at Complete Office Solutions, I managed scheduling operations, coordinated job assignments, and ensured seamless communication between clients and technicians. My role required strong organizational skills, attention to detail, and the ability to handle high-volume scheduling efficiently.

• Appointment Scheduling & Coordination:
  Answered incoming calls and emails, logging client inquiries and service requests.
  Created and managed job cards, ensuring all client details, issues, and requirements were accurately documented.
  Coordinated technician schedules and assigned jobs based on availability and client preferences.
  Scheduled appointments in Google Calendar, confirming suitable time slots with clients.
• Stock & Logistics Management:
  Processed inter-warehouse stock transfers for on-site support, ensuring accurate booking in/out.
  Maintained a detailed installation tracker in Excel, including site details, equipment specs, and payment statuses.
• Billing & Invoicing Support:
  Processed deposits and final invoicing, following up on outstanding balances.
  Ensured completed jobs were invoiced immediately to maintain workflow efficiency.
• Sales & Customer Engagement:
  Assisted the sales desk when additional support was needed.
  Sent job confirmations to clients with appointment details, technician info, and service expectations.
• Reporting & Compliance:
  Submitted end-of-day reports detailing job descriptions, faults, solutions, and follow-up actions.
  Managed solar installation documentation, including COC (Certificate of Compliance) and City of Cape Town Solar Applications.

By efficiently managing high-volume scheduling, client communication, and process optimization, I played a key role in ensuring smooth service operations and enhancing customer satisfaction.

Reference: Linda Wasley, Human Resources, Complete Office Solutions, linda@completeoffice.co.za, +27 84 643 2227 / 021 852 5700

As a Medical Schedule Administrator at DentalWize, I played a critical role in managing patient appointments, coordinating schedules, and ensuring a seamless patient experience. My role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment. By efficiently handling incoming inquiries, scheduling appointments, and optimizing the provider’s calendar, I contribute to the overall efficiency of the practice and enhance patient satisfaction.

• Appointment Scheduling & Calendar Management:
  Efficiently scheduling patient appointments, follow-ups, and procedures to maximize provider availability.
  Coordinating with dental professionals to manage daily and long-term scheduling needs.
  Adjusting schedules in real-time to accommodate emergencies, cancellations, or rescheduled visits.
• Patient Communication & Support:
  Handling inbound calls and inquiries, providing accurate information about services, procedures, and availability.
  Confirming appointments and sending reminders to reduce no-show rates.
  Addressing patient concerns and ensuring a smooth experience from booking to post-visit follow-up.
• Insurance & Billing Coordination:
  Assisting patients with verifying insurance coverage and explaining billing procedures.
  Ensuring all necessary documentation is collected and processed before appointments.
• Data Entry & Record Management:
  Maintaining accurate patient records within the scheduling and EHR (Electronic Health Records) system.
  Updating patient information, treatment plans, and provider notes as needed.
• Collaboration & Office Support:
  Working closely with dental providers and administrative teams to optimize the patient scheduling process.
  Identifying opportunities to improve efficiency and enhance the patient experience.

By effectively managing scheduling operations and patient interactions, I contribute to DentalWize’s commitment to providing high-quality dental care and exceptional service.

Reference: Roxanne Tidbury, Human Resources, Dentalwize, roxanne@dentalwize.com, +27 84 556 6147

As a Junior Office Manager, I played a key role in ensuring the smooth day-to-day operations of the office by managing administrative tasks, coordinating schedules, and supporting both staff and management. My role required strong multitasking abilities, attention to detail, and excellent communication skills to maintain efficiency across various business functions.

• Office Administration & Organization:
  Managed office operations, including scheduling meetings, handling correspondence, and maintaining records.
  Oversaw office supply inventory, ensuring smooth procurement and cost efficiency.
  Assisted with document management, filing, and data entry to support company operations.
• Scheduling & Appointment Coordination:
  Handled calendar management, setting up meetings and coordinating schedules for executives and team members.
  Scheduled and confirmed appointments with clients, vendors, and partners to ensure seamless business operations.
  Assisted in managing CRM systems for tracking customer interactions and follow-ups.
• Customer & Staff Support:
  Acted as a liaison between management, employees, and external stakeholders.
  Provided customer service support, handling inquiries and ensuring prompt issue resolution.
  Assisted in onboarding new employees by preparing documentation and coordinating training schedules.
• Financial & Operational Support:
  Assisted with invoicing, expense tracking, and processing payments.
  Prepared and submitted office reports detailing operational progress and areas for improvement.
• Process Improvement & Problem-Solving:
  Identified areas for workflow improvement, streamlining administrative processes for better efficiency.
  Provided insights and feedback to management to enhance office procedures.

By effectively managing scheduling, client interactions, and administrative tasks, I contributed to a well-organized and productive office environment.

Reference: Luke Kahn, Director, Accu Air, luke@accuair.co.za , 021 853 0367