Debt Collections Consultant managing overdue accounts, payment plans, and customer contact records. Recovers delinquent balances by tracing hard-to-reach customers, resolving billing complaints, and submitting status reports on unpaid accounts. Works across accounts receivable, negotiation, and follow-up documentation to keep collections moving.
Hi, I’m
Mikateko Tsundzuka Fortunate Lekula
Assistant Teacher, Debt Collector
Benoni,GP
Summary
Overview
4
Languages
11
years of professional experience
Work History
Kgolagano Primary SchoolBenoni, South Africa
PYEI/Reading Champion /Assistant Teacher
02.2023 - 07.2024
Job overview
- Assisted teachers in enhancing reading instruction effectiveness
- Assist teachers in managing learners’ reading
- Established reading corners, overseeing book issuing and returns to promote literacy engagement
- Involve learners in reading and other literacy activities
- Help set up reading corners and monitor the issuing and return of books
- Organise reading festivals
- Organise storytelling and story-sharing activities for learners
- Facilitated communication between schools and parents to ensure learners consistently engage with reading materials at home
Lion Minds EcigusMidrand
Debt Collections Consultant
01.2020 - 03.2020
Job overview
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
- Contacted customers with overdue accounts to collect amounts owed or negotiate payment plans for installment collection.
- Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
- Resolve customer issues and complaints concerning billing.
- Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
- Submitted reports on status of unpaid accounts and repayment progress to inform management decisions.
- Managed approximately 30 calls per day from customers.
Luckys Automotive EngineeringBenoni
Admin Cashier
11.2018 - 02.2019
Job overview
- Collected payments through cash, check, or credit card transactions, ensuring accurate change for cash customers.
- Verified credit acceptance by recording driver’s license number and operating credit card authorization systems to facilitate secure transactions.
- Balanced cash drawer by counting cash at start and end of shift, maintaining financial accuracy and accountability.
- Provides pricing information by answering questions.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and recommendations.
- Handled returns and exchanges, ensuring customer satisfaction.
Keith Ho Bet ExchangeBenoni
Sportsbet Cashier
08.2015 - 11.2015
Job overview
- Greeted customers, processed transactions, and accepted bets to ensure smooth operation.
- Executed payments to winners and updated display boards to reflect current betting opportunities.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, balancing cash drawers at end of shifts.
- Assisted customers in selecting products, providing exceptional service and support.
African BankMidrand
Debt Collections Consultant
03.2013 - 04.2014
Job overview
- Managed approximately 30 incoming calls per day from customers.
- Monitored firm’s accounts receivable to identify and prioritize overdue accounts.
- Contacted customers with overdue accounts to collect overdue amounts or negotiate installment payment plans.
- Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
- Maintained detailed records of communications with delinquent account customers and tracked payments collected.
- Resolve customer issues and complaints concerning billing.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
Education
EPT Aviation Training6 Whirlwind St, Rhodesfield, Kempton Park
Cabin Crew Licence from Cabin Crew
04.2001
University Overview
Boston Media HouseSandton, South Africa
Diploma from Media Studies
04.2001
University Overview
Tswane University Of TechnologyPretoria
Diploma from Performing Arts
12.2012
University Overview
Petit High SchoolBenoni
High School Diploma
12.2008
University Overview
Skills
Accounts receivable follow-up
Cash reconciliation
Payment plan negotiation
Customer account tracing
Delinquent account reporting
Reading program coordination
Book circulation management
Timeline
PYEI/Reading Champion /Assistant Teacher
Kgolagano Primary School
02.2023 - 07.2024
Debt Collections Consultant
Lion Minds Ecigus
01.2020 - 03.2020
Admin Cashier
Luckys Automotive Engineering
11.2018 - 02.2019
Sportsbet Cashier
Keith Ho Bet Exchange
08.2015 - 11.2015
Debt Collections Consultant
African Bank
03.2013 - 04.2014
EPT Aviation Training
Cabin Crew Licence from Cabin Crew
04.2001
Boston Media House
Diploma from Media Studies
04.2001
Petit High School
High School Diploma
Tswane University Of Technology
Diploma from Performing Arts