Highly experienced Claims Specialist with extensive expertise in the insurance industry, particularly in managing large and complex claims. Known for strong technical skills, attention to detail, and the ability to provide exceptional service while adhering to Treating Customers Fairly (TCF) principles. Currently aiming to leverage my knowledge and skills to contribute to your organization.
Hi, I’m
Mikateko Ethel Manganye
Senior Claims Specialist
16 Craig Street,Birchleigh NorthKempton Park
Summary
Overview
13
years of professional experience
5
years of post-secondary education
Work History
Alpha Insure
Senior Property Non -Claims Specialist
2023.08 - Current (3 education.years_Label & 1 education.month_Label)
Job overview
- The job entails managing claims from various sources, ranging in value from R250 000 to R1,000,000; this includes thoroughly validating the claim from beginning to end and making decisions based on the data supplied by the designated specialist and loss adjuster in accordance with the terms of the policy, in line with policy wording, and placing slips and schedules in place
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
CIA Insurance
Claim Specialist for Building Claim
2018.03 - 2023.07 (5 education.years_Label & 4 education.months_Label)
Job overview
- Key Duties Included, working in a team of 4 people including the team leader, handling claims from start to finish
- We work directly with brokers and currently have a mandate of R 150 000 to settle / reject claim without referral to management and draft rejection letter to be reviewed by management
- This role entails registering claims, appointing assessor, and authorizing payments and informing brokers directly on the status of the claim as well as make necessary recommend reports from loss adjustors if applicable to the claim
Hollard Insurance
Commercial Claim's Key Duties
2015.02 - 2018.02 (3 education.years_Label)
Job overview
- Included I worked as a claim's negotiator, handling claims from start to finish with commercial and personal lines policies
- We are working with brokers
- I had a mandate of R 150 000 to authorize claims; also included was dealing with bordereau mandated brokers
MiWay Insurance Limited
Client Services and Claims Consultant
2011.10 - 2015.01 (3 education.years_Label & 3 education.months_Label)
Job overview
- Key Duties Included Handling of, non - Motor, Vehicle Theft, Drivable Vehicle
Education
Milpark Business School
Bachelor of Commerce from Final year Modules
2022.01 - Current (4 education.years_Label & 8 education.months_Label)
University Overview
Licenses To Skil
Class of Business - Personal And Commercial Lines
2024.11 - 2024.12 (1 education.month_Label)
University Overview
Milpark Business School
Higher Certificate in Short Term Insurance NQF5
2020.01 - 2020.12 (11 education.months_Label)
University Overview
University of South Africa/Universiteit Van Suid-Afrika
Higher certificate from Economics and Management Science
2018.01 - 2018.12 (11 education.months_Label)
University Overview
Leselo Examination Body
First Level Regulatory Examination from Representatives
2012.12 - 2012.12
University Overview
Skills
Time management
Organization skills
Technical expertise
Operations expertise
Knowledge of the insurance industry
Interpersonal skills
Presentation skills
Verbal communication skills
Written communication skills
Research skills
Problem solving skills
Knowledge of Microsoft Office Suite
Knowledge of business-related software
Timeline
Licenses To Skil
Class of Business - Personal And Commercial Lines
2024.11 - 2024.12 (1 education.month_Label)
Senior Property Non -Claims Specialist
Alpha Insure
2023.08 - Current (3 education.years_Label & 1 education.month_Label)
Milpark Business School
Bachelor of Commerce from Final year Modules
2022.01 - Current (4 education.years_Label & 8 education.months_Label)
Milpark Business School
Higher Certificate in Short Term Insurance NQF5
2020.01 - 2020.12 (11 education.months_Label)
Claim Specialist for Building Claim
CIA Insurance
2018.03 - 2023.07 (5 education.years_Label & 4 education.months_Label)
University of South Africa/Universiteit Van Suid-Afrika
Higher certificate from Economics and Management Science
2018.01 - 2018.12 (11 education.months_Label)
Commercial Claim's Key Duties
Hollard Insurance
2015.02 - 2018.02 (3 education.years_Label)
Leselo Examination Body
First Level Regulatory Examination from Representatives
2012.12 - 2012.12
Client Services and Claims Consultant
MiWay Insurance Limited
2011.10 - 2015.01 (3 education.years_Label & 3 education.months_Label)