Mihle Nonjiwe
George
Summary
Dynamic professional with a proven track record in customer service and sales, notably at EXL. Excelled in roles requiring excellent communication skills and customer relations, achieving significant improvements in client satisfaction. Skilled in team leadership and safety supervision, demonstrating a unique blend of interpersonal and analytical abilities. Committed to leveraging experience and expertise to drive positive outcomes and exceed expectations.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
2
2
Languages
Work History
Customer Service Specialist
EXL
06.2023 - 12.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Managed high call volume while maintaining a courteous and professional demeanor.
Driver
Mbatha Mlambo Trading CC.
10.2022 - 01.2023
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Steel fixer supervisor/health and safety
MHerman Projects PTY LTD
07.2022 - 10.2022
- Moved heavy equipment and assembled hoisting equipment, cables, pulleys and hooks.
- Built and installed iron and steel girders, columns and other construction materials to form buildings and other structures.
- Placed blocks under reinforcing bars to reinforce floors.
- Used turnbuckles, jacks and crowbars to force structural steel-members into final positions.
- Communicated with clients regarding complex job orders to maximize clarity and work instructions.
- Studied blueprints and specification drawings to determine project requirements.
- Operated hand tools to trim, file, grind and smooth surfaces and joints of assembled parts.
- Maintained a positive attitude while working in challenging weather conditions and managing physically demanding tasks, leading to increased team morale and productivity.
- Developed strong professional relationships with clients by prioritizing their requirements during each phase of the project life cycle.
- Increased productivity through effective communication with team members and supervisors on project progress and potential issues.
- Tied rebar into wire mesh formations using welding, wiring, and clipping techniques.
- Reduced material waste by meticulously measuring, cutting, bending, shaping, and welding reinforcement materials as needed.
- Improved project efficiency by accurately reading and interpreting steel fixing plans and blueprints.
- Supported a positive work environment through active participation in safety meetings, toolbox talks, and ongoing training programs.
Sales assistant
Wise Guys
12.2016 - 01.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Education
Grade 12 - English, Afrikaans, Life Orientation, Mathematical Literacy, Computer Application Technology, Business Studies, History
PW Botha College/Eden Technical High School
George, Western Cape, South Africa12.2020
Skills
Excellent written and oral communication
Customer Relations
Good communication skills
Critical thinking skills
Problem solving
Computer skills
Physical Address
34 Ngcakani Street, George, Western Cape, 6529
Personal Information
- ID Number: 0203245079082
- Dependents: None
- Criminal Record: None
- Date of Birth: 03/24/02
- Gender: Male
- Nationality: South African
- Driving License: Code 8/Code B
- Marital Status: Single
Timeline
Customer Service Specialist
EXL
06.2023 - 12.2023
Driver
Mbatha Mlambo Trading CC.
10.2022 - 01.2023
Steel fixer supervisor/health and safety
MHerman Projects PTY LTD
07.2022 - 10.2022
Sales assistant
Wise Guys
12.2016 - 01.2019
Grade 12 - English, Afrikaans, Life Orientation, Mathematical Literacy, Computer Application Technology, Business Studies, History
PW Botha College/Eden Technical High School